Customer Banking Specialist

1 week ago

Thāne, Maharashtra, India Grace Services Full time ₹ 35,000 per year

We Are Hiring – Customer Service Executive (Credit Card Voice Process – US Bank) (CNX)

Client: US Based Bank – Credit Card / Retail Banking/Fraud

Location: Thane (Ghodbunder)

About the Role:

Join MNC as part of the Credit Card / Retail Banking Voice Process for US Based Bank. This role involves handling customer queries related to credit cards, providing accurate information, and ensuring excellent customer service for US-based customers.

Job Responsibilities:

  • Handle inbound/outbound calls for JPMC Bank's credit card customers.
  • Assist with card activations, billing queries, transactions, payments, and dispute resolution.
  • Ensure compliance with process guidelines and US banking standards.
  • Deliver empathetic, professional, and customer-focused support.
  • Achieve defined KPIs such as CSAT, AHT, and Quality.

Eligibility Criteria:

  • Education: HSC Pass / Graduate.
  • Minimum 06 months of experience in Customer Service (Voice Process) required.
  • Excellent communication skills in English (mandatory).
  • Comfortable working in US Rotational Shifts (Night Shifts).
  • Relieving letter from last organization is mandatory.
  • UAN-based background verification will be conducted.

Salary & Benefits:

  • Salary: Up to ₹35,000 In-hand + Incentives/OT.
  • 5 Days Working (Rotational Shifts & Offs).
  • Transport facilities available.
  • Career growth opportunities with MNC for BFSI processes.

Rounds of Interviews:

  • AMCAT Assessment
  • HR Screening
  • Voice & Accent Round
  • Operations Round

Transport :

Centralized Pick up from Thane Station & Home Drop in Night Shifts.

Email :

Mobile No :

Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer Service: 1 year (Required)

Location:

  • Thane, Maharashtra (Required)

Work Location: In person

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