Customer Banking Specialist

1 week ago

Thāne, Maharashtra, India Grace Services Full time

We Are Hiring - Customer Service Executive Credit Card Voice Process - US Bank CNX Client US Based Bank - Credit Card Retail Banking Fraud Location Thane Ghodbunder About the Role Join MNC as part of the Credit Card Retail Banking Voice Process for US Based Bank This role involves handling customer queries related to credit cards providing accurate information and ensuring excellent customer service for US-based customers Job Responsibilities Handle inbound outbound calls for JPMC Bank s credit card customers Assist with card activations billing queries transactions payments and dispute resolution Ensure compliance with process guidelines and US banking standards Deliver empathetic professional and customer-focused support Achieve defined KPIs such as CSAT AHT and Quality Eligibility Criteria Education HSC Pass Graduate Minimum 06 months of experience in Customer Service Voice Process required Excellent communication skills in English mandatory Comfortable working in US Rotational Shifts Night Shifts Relieving letter from last organization is mandatory UAN-based background verification will be conducted Salary Benefits Salary Up to 35 000 In-hand Incentives OT 5 Days Working Rotational Shifts Offs Transport facilities available Career growth opportunities with MNC for BFSI processes Rounds of Interviews AMCAT Assessment HR Screening Voice Accent Round Operations Round Transport Centralized Pick up from Thane Station Home Drop in Night Shifts Email gracecareers02 gmail com Mobile No 91 7715882251 Job Types Full-time Permanent Pay Up to 35 000 00 per month Benefits Health insurance Provident Fund Education Higher Secondary 12th Pass Preferred Experience Customer Service 1 year Required Location Thane Maharashtra Required Work Location In person

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