Reconciliation Specialist Sr

Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Reconciliation Specialist Sr o Manage and process all type of Chargebacks - Visa MasterCard AMEX and RuPay o Maintained strict adherence to Chargeback s Terms and Conditions official procedure o Thorough knowledge of Visa MasterCard AMEX RuPay Operating Regulations o Executed key analysis on missed links by the system o Worked with my internal and external counterparts by exchanging chargeback ideas to improve productivity and reduced the discrepancy rate while maintaining customer excellence o Direct involvement on the follow through on problem resolution o Verify all transactions have been accurately posted and perform reconciliation between system reports and client files in a timely manner Identify gaps and inconsistencies and escalate it to the reconciliation supervisor for resolution recommendation Complete regular management reporting according to agreed KPI s o Preparing and sending chargeback trackers MIS Dashboards as per client requirement o Checking and reconciling settlement figures within area of responsibility o Identify discrepancies in settlement amounts and initiating fixes post sharing exceptions to the client Collecting and analyzing data files to identify trends patterns anomalies and other helpful information o Checking and monitoring file transfers processed by the card networks internal systems resolving any issues together with internal and client technical teams while escalating issues in accordance with protocols and standards o Carrying out all tasks within the timescales set out on the Settlement Reconciliation and other daily check lists whilst meeting our contractual SLAs Carrying out any other activities allocated to the role Candidate Requirements Graduate preferably in Commerce Experience in Banking Finance Payment industry and Accountancy or equivalent Minimum 3-4 years of working experience in Finance Banking industry or others that relate to Banking Payment and settlement operation functions Proven understanding of chargeback and settlement related knowledge such as Scheme incoming outgoing files skillset to read and understand the files using these files for reconciliation preparing Journal Vouchers payment methods card operations - debit card credit card prepaid card POS transaction flow chargeback knowledge all network associations reason codes knowledge of all scheme portals etc Excellent knowledge in Excel Power Point etc Have working knowledge of basic IT Good interpersonal skills and the ability to multitask in a demanding and fast paced environment Accurate pro-active able to work independently and demonstrate strong analytical and communication skills Diligence attention to detail and commitment to maintaining a strong control environment Dedication drive and a strong work ethic Preferred skillsets o Visa MasterCard Operating Regulations o Workstations and database software o Internal and network processing systems and software Regulation E and Visa o MasterCard processing timeframes and regulations o Credit card Debit card chargeback processing Visa MasterCard AMEX Rupay regulations o Regulation E compliance o Demonstrable analytical and problem-solving skills o Proven ability to manage time critical and deadline orientated workload o Demonstrable organization skills with the proven o IT Skills - Excel Word and Outlook o Problem Solving Interpersonal Numerical Skills o Query Management Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law Note to agencies Fiserv does not accept resume submissions from agencies outside of existing agreements Please do not send resumes to Fiserv associates Fiserv is not responsible for any fees associated with unsolicited resume submissions Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate Fiserv email address