Client Support Tier 2

Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Client Support Tier 2 - Sr Professional I We are seeking a motivated and hands-on Team Leader TeamManager to lead a small but high-performing team responsible for managing transaction disputes clearing settlement processes and customer service requests This role is ideal for someone with a strong operational background in fintech or digital banking who is ready to take the next step into leadership Key Responsibilities Disputes Management Supervise the end-to-end resolution of transaction disputes across digital channels UPI IMPS cards wallets o Ensure adherence to regulatory timelines e g NPCI RBI and internal SLAs o Act as a point of escalation for complex or high-value disputes o Analyze dispute trends and recommend preventive measures Clearing Settlement Oversee daily clearing and settlement operations for real-time and scheduled transactions o Ensure accurate reconciliation of transactions with partner banks payment processors and internal systems o Identify and resolve settlement mismatches or failures in coordination with tech and finance teams o Support automation and process optimization initiatives Service Request Management Manage a team handling customer and partner service requests via CRM platforms e g Zendesk Freshdesk o Monitor ticket queues assign priorities and ensure timely resolution o Collaborate with cross-functional teams to resolve recurring issues and improve customer experience o Track and report on service metrics and team performance Leadership Team Management Lead coach and mentor a team of 4-8 analysts or associates o Conduct regular performance reviews and provide feedback and training o Foster a culture of accountability collaboration and continuous improvement o Support the Operations Manager in strategic planning and reporting Qualifications Bachelor s degree in Commerce o 8-10 years of experience in fintech digital banking or financial operations o At least 2-4 years of experience in a team lead or supervisory role o Strong understanding of digital payment systems UPI IMPS NEFT card networks o Familiarity with reconciliation tools CRM systems and dispute management workflows Key Skills Leadership and team coordination o Operational excellence and attention to detail o Strong communication and stakeholder management o Analytical thinking and problem-solving o Customer-first mindset with a focus on service quality Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law Note to agencies Fiserv does not accept resume submissions from agencies outside of existing agreements Please do not send resumes to Fiserv associates Fiserv is not responsible for any fees associated with unsolicited resume submissions Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate Fiserv email address