
Digital Banking Customer Service Representative
3 days ago
Job Title: Customer Service Officer - Digital Banking
Description:We are looking for a skilled Customer Service Officer to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and support through inbound calls, icommit, and outbound calls.
Key Responsibilities:- Provide timely and effective resolution to customer inquiries and issues related to freeze.
- Identify opportunities for cross-selling banking products and services to customers.
- Maintain high-quality communication and customer servicing standards.
- Ensure customer satisfaction and consistent service experience.
- Graduate degree in any field.
- Preferably 1-2 years of experience in a customer-facing role with 6 months in a customer service position.
- Excellent verbal and written communication skills.
- Flexibility to work variable shifts, including Sundays and bank holidays.
- Ability to adapt to changing situations and priorities.
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