
Digital Banking Customer Service Representative
1 week ago
The primary objective of this role is to provide exceptional customer service through inbound/outbound calls, ensuring customer satisfaction and delight.
Key Responsibilities:- To attend inbound/outbound calls and process customer queries and requests efficiently.
- Identify opportunities for cross-selling banking products during customer interactions.
- Maintain high-quality communication and customer servicing standards within set productivity benchmarks.
- Ensure timely resolution of customer queries/issues and consistently meet service expectations.
Strong verbal and written communication skills are essential for this role. Additionally, the ability to work in a fast-paced environment, think critically, and resolve complex customer issues is crucial.
BenefitsAs a valued member of our team, you will enjoy a comprehensive benefits package, including competitive compensation, opportunities for career growth and development, and a positive work-life balance.
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