Customer Experience Specialist

5 days ago

Thāne, Maharashtra, India beBeeDigitalBanking Full time ₹ 8,00,000 - ₹ 15,00,000
Key Responsibilities

The Digital Banking Officer plays a vital role in resolving customer queries, and contacting potential or existing customers to inform them about products or services using scripts. The officer will answer questions about products or the company, ask questions to understand customer requirements and close sales, provide information to customers, monitor sales performance, close sales deals, keep a record of calls and relevant details, go the extra mile to meet sales quotas, and facilitate future sales.

Key Skills Required:

  • Excellent communication and interpersonal skills
  • Able to work in a team environment
  • Ability to adapt to changing situations and priorities
  • Strong problem-solving skills and attention to detail
  • Proficient in Microsoft Office and other software applications
  • Ability to learn new skills quickly and take on additional responsibilities

About the Role

The Digital Banking Officer will be responsible for assisting in resolving customer queries, contacting potential or existing customers, answering questions about products or the company, asking questions to understand customer requirements and close sales, providing information to customers, monitoring sales performance, closing sales deals, keeping a record of calls and relevant details, going the extra mile to meet sales quotas, and facilitating future sales.

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences and have a strong interest in digital banking.

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