Cafe Customer Experience Specialist

3 days ago

Thāne, Maharashtra, India beBeeCommunication Full time ₹ 6 - ₹ 8
Key Responsibilities:

The Guest Relations Executive role focuses on delivering exceptional customer experiences.

  • Guest interactions at the cafe involve providing personalized support, addressing concerns, and ensuring a positive atmosphere.
  • Feedback from guests is crucial in identifying areas for improvement and implementing changes to enhance services.
  • A smooth operation of database management systems, MIS, billing counters, and social media platforms is essential for efficient service delivery.
Requirements:

To excel in this role, you should possess excellent communication and interpersonal skills.

  • Effective collaboration with colleagues and guests is vital for maintaining a positive work environment.
  • The ability to work in a fast-paced environment with multiple priorities and deadlines is essential.
  • Familiarity with database management systems and social media platforms is necessary for effective data analysis and online engagement.

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