Customer Experience Specialist

4 days ago

Thāne, Maharashtra, India beBeeReservation Full time ₹ 60,00,000 - ₹ 85,00,000
Role Overview

We are seeking a proactive and customer-oriented Reservation Executive to join our operational team. This key member will be responsible for assisting customers with ZHotel bookings, managing reservations, providing information on availability and pricing, and supporting smooth operational coordination.

Key Responsibilities
  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing.
  • Handle calls, messages, and inquiries from potential guests or partners.
  • Manage and update reservation records, ensuring accuracy and timeliness.
  • Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.
Requirements
  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt pricing strategies accordingly.
  • Proficient in using reservation management software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work effectively in a team environment and under pressure.
About Our Community

Our community fosters growth and personal development. We believe that potential, not just pedigree, is the key to success. We seek passionate individuals ready to innovate and thrive outside of the traditional 9-to-5 schedule.

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