Technical Support Lead

Technical Support Lead – Thane

Job Summary: Startologic Technologies is seeking a proactive, technically skilled, and client-focused Technical Support Lead to join our team of excellence. If you're passionate about delivering top- quality support and ready to take on dynamic challenges in the electronic security field, this is the opportunity for you. As a key player in our team, you will support and enhance our integrated physical security solutions for a diverse range of clients. This role requires a strong foundation in networking, remote troubleshooting, and cross-platform OS support, along with a "can-do" attitude for handling complex technical challenges.

Key Responsibilities:

Client Support Excellence: Deliver exceptional technical support to clients by addressing and resolving issues related to integrated physical security solutions.

Remote Troubleshooting: Utilize remote-control software (e.g., Any Desk, TeamViewer) to quickly diagnose and resolve issues, ensuring seamless client experience.

Networking Expertise: Leverage your knowledge of TCP/IP and networking to troubleshoot and resolve network-related challenges effectively.

Cross-Platform Support: Provide comprehensive support for diverse operating systems, including Windows and Ubuntu, adapting to client needs with confidence.

Documentation and Reporting: Track, document, and communicate technical issues and resolutions clearly, contributing to a knowledge base for high-quality and consistent support.

Progressive Challenges: Take on increasingly challenging technical assignments, displaying a proactive approach to problem-solving and continuous improvement.

Exciting Project Opportunities: As a Technical Support Lead, you will gain hands-on experience deploying state-of-the-art technologies, such as AI, LiDAR, and radar systems, for high-impact sectors like Safe/Smart Cities, Critical Infrastructure, Transportation, Oil & Gas, and enterprise verticals. This exposure provides a unique learning environment, equipping you with valuable insights and advanced skills for a thriving career in electronic security.

Supportive Bond Policy:

At Startologic, we're committed to nurturing professional growth. Following the completion of a 3-month probationary period, the 2-year bond associated with this role is designed as an investment in your technical and professional development. This bond reflects our commitment to extensive training and valuable hands-on experience, ensuring you build a strong foundation in the electronic security industry. Rather than just a contractual obligation, this bond is a mutual investment, providing you with the skills and expertise to excel in your field.

Qualifications:

Educational Background: Bachelor's degree in electronic & Telecom, Computer Science, Information Systems, or a related field is preferred.

Technical Skills: Strong understanding of TCP/IP and networking, familiarity with remote-control software (e.g., Anydesk, TeamViewer), and experience across multiple operating systems (Windows, Ubuntu).

Experience: Previous experience in technical support or related fields is a plus.

Communication Skills: Excellent written and verbal communication skills in English, ensuring effective interaction with clients and team members.

Travel Requirement: Willingness to travel up to 50% of the time (preferred).

Additional Requirements: Male candidates preferred for this role.

Salary: INR 16,000 during probation, rising to INR 35,000 per month based on interview performance and experience.

Additional Note: Visit our website to understand our business focus and the exciting opportunities available in the electronic security field.

Why Join Startologic? Joining Startologic means stepping into an environment that champions growth, innovation, and excellence. As part of our team, you'll work on cutting-edge security solutions while enhancing your technical and professional development. We believe in empowering our employees to achieve their fullest potential.

Job Type: Full-time

Pay: ₹192, ₹240,000.00 per year

Work Location: In person