Technical Support Lead

14 hours ago

Thāne, Maharashtra, India beBeeSupportManager Full time ₹ 18,00,000 - ₹ 24,00,000

About us

We're on a mission to revolutionize the way post-acute care organizations operate.

Using cutting-edge technologies, we're automating complex tasks and freeing up teams to focus on better patient outcomes.

This role plays a vital part in delivering efficient and effective technical and client support services. The Support Manager will oversee direct management of tech and client support activities, collaborate with internal teams, and ensure timely resolution of production issues.

Key Responsibilities:

  • Serve as the primary point of contact for clients seeking support and resolve production tech issues.
  • Monitor support queues and provide timely updates and resolution of client inquiries and production issues.
  • Coordinate support activities, handle hand-offs & meetings, and manage support roster.
  • Act as the incident captain in case of production incidents.
  • Monitor and evaluate support metrics to identify areas for improvement.
  • Lead and develop the tech and client support team members.

Requirements:

  • Expected experience: 12+ years with at least 5 years experience managing a support team.
  • Previous experience in a tech and client support or coordination or management role within a technology solutions team.
  • Experience in handling 24/7 support and working with geographically dispersed teams.
  • Excellent communication skills, both written and verbal.
  • Problem-solving skills and the ability to analyze information to identify root causes.
  • Strong organizational and time management skills.
  • Proficiency in using support tools and systems.
  • Ability to work well in a team environment.
  • Flexibility and adaptability to work in a fast-paced environment.

What We Offer:

A dynamic work environment where you can grow and develop your skills.

A collaborative team culture that values open communication and teamwork.

A competitive compensation package that rewards performance.

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