Customer Support(Chat Process)
1 week ago
Responsibilities
- Respond promptly to customer inquiries via live chat
- Provide accurate product/service information
- Troubleshoot issues and guide customers through solutions
- Resolve complaints or escalate complex issues to supervisors
- Maintain professionalism and build rapport with customers
- Document interactions and update CRM systems
- Handle multiple chats simultaneously with efficiency
- Stay updated on product changes, policies, and promotions
Job Types: Full-time, Permanent
Pay: ₹18, ₹22,000.00 per month
Work Location: In person
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