Customer support Voice Process
4 days ago
Job description
International Voice Process
Location: MUMBAI
EXCELLENT COMMUNICATION REQUIRED
Minimum experience --6month to 3year
Qualification --12th pass can apply with 6month experience in Voice process
Detailed Job Details
Overall Purpose of Job
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self-service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control
Interview Rounds:Virtual
- Version Round
- CD Round
- OPS Round
- Shift: Night Shift
- Qualification: 12th
- BOTH SIDE CABS
- 5 DAYS WORKING
12th pass can apply with 6month experience in BPO can apply
Qualification --12th pass can apply with 6month experience in Voice process
Regards
Neeti
call or whatsapp Monday to Friday 10am to 6pm
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