Customer support Voice Process

2 days ago

Mumbai, Maharashtra, India Eteam Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job description

International Voice Process

Location: MUMBAI

EXCELLENT COMMUNICATION REQUIRED

Minimum experience --6month to 3year

Qualification --12th pass can apply with 6month experience in Voice process

Detailed Job Details

Overall Purpose of Job

  • Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

    • Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

    • Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

    • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

    • Walk customers/ Provide navigational support on self-service portal

    • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

    • Place outbound calls to customers when required in line with Client / Company guidelines

    • Work productively whilst maintaining exceptional call/data quality standards in line with targets

    • Contribute to the team through open and regular communication with peers / supervisors

    • Adhere to all company or departmental policies and procedures (personnel and operational)

    • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

    • Maintain regular and punctual attendance in line with company policies and procedures

    • Minimise customer complaints and escalations by providing exceptional service and call control

Interview Rounds:Virtual

  • Version Round
  • CD Round
  • OPS Round
  • Shift: Night Shift
  • Qualification: 12th
  • BOTH SIDE CABS
  • 5 DAYS WORKING

12th pass can apply with 6month experience in BPO can apply

Qualification --12th pass can apply with 6month experience in Voice process

Regards

Neeti

call or whatsapp Monday to Friday 10am to 6pm

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