Customer Support Executive-Voice Process

2 weeks ago

Mumbai, Maharashtra, India Medusind Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Medusind

Location: Mumbai(Andheri East)

Shift Time: 5:30pm to 2:30am-Fixed Shift

Experience: Freshers & 1+ year of experience into voice

Educational Qualifications: Any Under Graduate or Graduate

Role & responsibilities

Job Description:

  • Outbound calls to insurances for claim status and eligibility verification.
  • Denial documentation and further action.
  • Calling the insurance carriers based on the appointment received by the clients.
  • Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
  • Calling insurance companies to get the status of the unpaid claims.
  • Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.
  • Maintain the individual daily logs.
  • Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs.
  • Work cohesively in a team setting. Assist team members to achieve shared goals.
  • Compliance with Medusinds Information Security Policy, client/project guidelines, business rules and training provided, companys quality system and policies.
  • Communication / Issue escalation to seniors if there is any in a timely manne

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