Customer support Executive

1 week ago

Mumbai, Maharashtra, India Apex One Full time ₹ 2,00,000 - ₹ 6,00,000 per year
  • Minimum 1 year of experience if 12th pass

  • Fresher welcome if graduate
    Key Responsibilities

  • Handle inbound and outbound customer calls effectively and professionally

  • Resolve customer queries, issues, and complaints with accuracy and efficiency
  • Maintain up-to-date knowledge of products and services to provide accurate information to customers
  • Document call details and customer interactions in CRM systems
  • Follow communication scripts when handling different topics

  • Meet performance goals and quality standards
    Required Skills

  • Excellent verbal and written communication skills in English

  • Ability to listen actively and respond empathetically
  • Good problem-solving abilities and customer-oriented attitude

  • Basic computer knowledge and typing speed
    Eligibility Criteria

  • Education: Minimum 12th Pass with 1+ year BPO experience

  • Graduates (any stream) Freshers can apply
  • Age: 18 years and above

  • Comfortable with rotational shifts and working from office
    Benefits

  • Attractive salary with performance-based incentives

  • Paid training and onboarding support
  • Growth opportunities within the company
  • Friendly and supportive work environment

Skills: active listening,customer support,customer-oriented attitude,excellent verbal and written communication skills in english,basic computer knowledge,empathy,typing speed,mumbai,bpo,communication skills,problem-solving abilities,communication

Mandatory Key Skills

inbound,outbound,customer queries,crm,customer service,voice process,international bpo,customer care,chat process,semi voice,email support,non voice process,voice support,inbound process,international process,us process,Customer support*

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