Customer Support BPO Voice

23 hours ago

Navi Mumbai, Maharashtra, India Trigent Software Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Customer Service Representative - Voice Process

Exp: Freshers - Graduation is mandatory or UG with min 6m exp in international voice process

Location: Mumbai

Shifts: US Shifts - Night shifts

  • Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week
  • Return to office (work from office mandatory) therefore Mumbai based candidates ONLY.
  • Exposure to US contact center preferable
  • Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

    • Good technical aptitude with an ability to learn quickly

    • Excellent verbal and written communication skill Experience Profile
  • Prior international BPO work experience preferred

    • Freshers acceptable

For more details Call Sathish

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