Sr. Customer Support

5 days ago

Navi Mumbai, Maharashtra, India Whitefield Careers Full time ₹ 7,20,000 per year

Required Candidate Profile

Experience: Minimum 2 years in Technical Support or Customer Service (Voice & Chat) within an international BPO setup.

Communication: Exceptional spoken and written English with clarity and professionalism.

Flexibility: Willingness to work in rotational shifts and rotational week offs.

Work Mode: Work From Office (WFO).

Transport: No pick-up/drop facility; candidates must manage their own commute.

Joining: Immediate joiners preferred.

Key Responsibilities

  • Analyse and review customer issues to determine first-contact resolution.
  • Act as the primary point of contact for all customer queries (voice, chat, and email).
  • Respond promptly to technical and non-technical inquiries with accuracy.
  • Maintain communication with customers until resolution is achieved.
  • Take extra initiative to engage with and delight customers.
  • Escalate cases to higher support levels when required.

Job Type: Full-time

Pay: ₹50, ₹60,000.00 per month

Work Location: In person

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