Sr. Customer Support
6 days ago
Required Candidate Profile
- Experience: Minimum 2 years as a Support Agent in Medical Billing within an
international BPO or Customer Service setup (Voice).
- Communication: Excellent spoken and written English; professional and clear
communication.
- Flexibility: Willingness to work in rotational shifts and rotational week offs.
- Work Mode: Work From Office (WFO).
- Joining: Immediate joiners preferred.
Key Responsibilities
- Assist hospital billing staff and clients in resolving issues with claims, payments,
coding, and reports via calls, email, or ticketing systems.
- Guide the preparation and submission of CMS-1500 and UB-04 claims; validate
billing data to prevent rejections.
- Investigate claim rejections and denials, recommend corrections for coding
errors, missing modifiers, or authorization mismatches.
- Support ERA/EOB interpretation, payment posting, underpayment follow-ups,
denials, and payer appeals.
- Ensure compliance with CPT/HCPCS/ICD-10 codes and payer-specific billing
rules.
- Analyze aging reports, denial trends, and create SOPs for recurring issues.
- Maintain HIPAA compliance in all client interactions and protect sensitive data.
- Independently analyze and resolve customer queries, acting as the first point of
contact.
- Escalate issues appropriately and maintain SLA adherence with accuracy and
timeliness.
- Address process-related queries, customer grievances, and complex billing
cases.
- Uphold ethical conduct, workplace professionalism, and respectful
collaboration with colleagues.
Job Type: Full-time
Pay: ₹50, ₹60,000.00 per month
Application Question(s):
- Are you comfortable with rotational shift?
- Are you okay with Face to Face interview after 5:30 PM?
Work Location: In person
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