Sr. Customer Support

4 days ago

Navi Mumbai, Maharashtra, India Whitefield Careers Full time ₹ 7,20,000 per year

Required Candidate Profile

  • Experience: Minimum 2 years as a Support Agent in Medical Billing within an

international BPO or Customer Service setup (Voice).

  • Communication: Excellent spoken and written English; professional and clear

communication.

  • Flexibility: Willingness to work in rotational shifts and rotational week offs.
  • Work Mode: Work From Office (WFO).
  • Joining: Immediate joiners preferred.

Key Responsibilities

  • Assist hospital billing staff and clients in resolving issues with claims, payments,

coding, and reports via calls, email, or ticketing systems.

  • Guide the preparation and submission of CMS-1500 and UB-04 claims; validate

billing data to prevent rejections.

  • Investigate claim rejections and denials, recommend corrections for coding

errors, missing modifiers, or authorization mismatches.

  • Support ERA/EOB interpretation, payment posting, underpayment follow-ups,

denials, and payer appeals.

  • Ensure compliance with CPT/HCPCS/ICD-10 codes and payer-specific billing

rules.

  • Analyze aging reports, denial trends, and create SOPs for recurring issues.
  • Maintain HIPAA compliance in all client interactions and protect sensitive data.
  • Independently analyze and resolve customer queries, acting as the first point of

contact.

  • Escalate issues appropriately and maintain SLA adherence with accuracy and

timeliness.

  • Address process-related queries, customer grievances, and complex billing

cases.

  • Uphold ethical conduct, workplace professionalism, and respectful

collaboration with colleagues.

Job Type: Full-time

Pay: ₹50, ₹60,000.00 per month

Application Question(s):

  • Are you comfortable with rotational shift?
  • Are you okay with Face to Face interview after 5:30 PM?

Work Location: In person

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