Manager, Business Intelligence

Role & responsibilities

Key Responsibilities

1. Design, develop, and maintain dashboards and reports to support RCMS operations, including work allocation, production efficiency, and performance tracking.
2. Partner with the U.S. Director of Operations, RCMS, to align on departmental metrics, KPIs, and reporting standards.
3. Collaborate with RCMS Revenue Optimization team to analyze RCM data (claims, denials, collections, AR) to identify operational trends, risks, and opportunities for improvement.
4. Create scalable data models and visualizations to support customer and internal decision-making.
5. Ensure data accuracy, integrity, and usability across all reporting and dashboarding tools.
6. Support ad hoc reporting and advanced analytics requests from leadership and stakeholders.
7. Mentor junior analysts in BI development practices, ensuring consistency and quality across deliverables.
8. Collaborate with cross-functional teams (Ops, Product, Customer Success, Finance) to ensure BI deliverables meet business needs.

Success Metrics

1. Delivery of accurate, timely dashboards and reports aligned with RCMS operational needs.
2. Increased visibility into production, work allocation, and performance metrics.
3. Improved efficiency and decision-making through actionable analytics.
4. Identification and communication of RCM trends and insights that drive customer growth and retention.

Qualifications

1. Bachelor's degree in computer science, Information Systems, Healthcare Analytics, or related field.
2. 4+ years of experience in business intelligence, reporting, or analytics within healthcare, RCM, or EHR domains.
3. Advanced SQL skills and strong hands-on experience with Snowflake (mandatory).
4. Strong experience with BI/dashboard tools (e.g., Power BI, Tableau, Looker, or equivalent).
5. Knowledge of RCM workflows and healthcare billing data (claims, remittances, AR, denials, payer codes, etc.).
6. Familiarity with healthcare billing codes (ICD, CPT, HCPCS, NPI) preferred.
7. Strong understanding of dimensional data modeling and ETL concepts.
8. Experience with data pipeline tools (e.g., Airflow, DBT) and scripting languages (Python/R) preferred.
9. Proven ability to translate business requirements into actionable technical solutions.
10. Strong analytical, problem-solving, and communication skills.
11. Ability to manage multiple priorities in a fast-paced environment and work collaboratively across geographies.

Additional Job Description

Core Technical Skills

• Advanced SQL proficiency for complex querying and data manipulation
• Expertise in Snowflake for data warehousing and analytics (mandatory)
• Handson experience with BI tools such as Power BI, Tableau, Looker, or equivalent
• Dimensional data modeling and understanding of ETL processes
• Data pipeline development using tools like Airflow or DBT

• Scripting knowledge in Python or R for advanced analytics and automation

• Healthcare & RCM Domain Knowledge

• Indepth understanding of Revenue Cycle Management (RCM) workflows
• Familiarity with healthcare billing data (claims, remittances, AR, denials, payer codes)
• Knowledge of medical coding standards (ICD, CPT, HCPCS, NPI)
• Experience working with EHR systems and healthcare analytics

Business Intelligence & Analytics

• Ability to design and maintain dashboards that drive operational insights
• Experience in data visualization and storytelling for decisionmaking
• Proven track record of translating business requirements into technical solutions
• Strong focus on data accuracy, integrity, and usability

Leadership & Collaboration

• Experience managing and mentoring BI/MIS teams
• Strong crossfunctional collaboration with Ops, Product, Finance, and Customer Success teams
• Ability to align with senior leadership on KPIs, metrics, and reporting frameworks
• Skilled in stakeholder communication and presenting insights to nontechnical audiences