IT service management Representative

2 weeks ago

Bengaluru, Karnataka, India Orcapod Consulting Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Summary: The Command Center and L1.5 Support engineer will be responsible for providing 24x7 monitoring and support for infrastructure services including servers, networks, and cloud environments. This role involves proactive alert management, incident triage, and escalation to ensure high availability and performance of IT services. The candidate should have 3 years of experience in infrastructure operations and be capable of working in a fast-paced environment.Must Have Skills- Experience in infrastructure operations and monitoring- Familiarity with server, network, and cloud alert management- Basic troubleshooting and incident triage skills- Ability to work in 24x7 rotational shifts- Good understanding of monitoring tools and dashboards

Good to Have Skills- Exposure to ITIL processes and incident management- Experience with ticketing systems like ServiceNow- Knowledge of cloud platforms (AWS, Azure, GCP)- Basic scripting knowledge for automationJob RequirementsThe candidate must be available for 24x7 support and have experience in handling infrastructure alerts. They should be able to perform initial diagnosis, escalate issues appropriately, and ensure timely resolution of incidents.

Key Responsibilities- Monitor infrastructure alerts across server, network, and cloud platforms- Perform L1.5 level triage and escalate to relevant support teams- Maintain incident logs and update ticketing systems- Collaborate with teams to ensure resolution and minimize downtime- Participate in shift handovers and maintain operational documentation

Technical ExperienceMinimum of 4.5 Years of experience in infrastructure operations and monitoring. Hands-on experience with alert management tools and basic troubleshooting of server and network issues.Professional AttributesStrong communication and coordination skills. Ability to work under pressure and in rotational shifts. Proactive approach to incident handling and continuous improvement.Educational Qualification and CertificationBachelors Degree in Computer Science, Information Technology, or related field. Certifications in ITIL, cloud fundamentals, or infrastructure monitoring tools are a plus.

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    ****Role Descg>riptionThis is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls,...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    This is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls, responding to emails,...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Salary kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role located in Bengaluru for a Customer Service Representative (Insurance) at Al Fahad Enterprises. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves providing support...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India Zeitgeist Retail Pvt. Ltd. (ZRPL) Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionZeitgeist Retail Private Limited (ZRPL) is an E-Commerce Technology and Services company, headquartered in Bengaluru, India. ZRPL collaborates with leading brands to provide comprehensive services, including product listing and catalog management, stock planning, accounts reconciliation, and sales return management. ZEPP, their flagship...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India 1path2peace Full time

    Salary - 5 lpaExp - 2-3 yearsRole DescriptionThis is a full-time on-site role for a Customer Service Representative at 1path2peace, located in Bengaluru. The Customer Service Representative will be responsible for addressing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India 1path2peace Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Salary kExp - 2 yearsRole DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Bengaluru. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and delivering a positive customer experience. Day-to-day tasks include responding to...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Salary - 5 lpaExp - 2-3 yearsRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Bengaluru. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Day-to-day tasks will include providing customer support, handling...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises operates in a variety of businesses, including Tour & Travel services and Organic Products. We are committed to providing exceptional quality and service in all our endeavors. By diversifying our offerings, we aim to meet the varied needs of our customers and deliver an unparalleled experience across different...

  • Client Services Representative

    2 weeks ago

    Bengaluru, Karnataka, India Dentalcare Group Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Marketplace Company, we're more than just jobs – we're a full-stack platform creating an ecosystem for gig worker success. Our offerings include steady work, upskilling opportunities, convenient housing, affordable nutritious meals, and vital financial services designed to help workers save ₹10,000 monthly. This integrated support...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Size Up Software Services Full time

    Company DescriptionSizeUp is an end-to-end marketing services provider, offering a range of solutions from sales training, staffing, and customer support to lead generation through pay-per-click management and search engine optimization. Our mission is to help businesses enhance their marketing efforts and achieve measurable growth. With a comprehensive...