Key Account Manager

3 days ago

Mumbai, Maharashtra, India NuvoRetail Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position: Key Account Manager - ECommerce

We are hiring for our client -a
sustainable, GRS-certified, and Red Dot Design Award-winning travel gear brand
in India, redefining travel through products that seamlessly combine
style, functionality, and eco-conscious innovation
. The brand has also been
featured at the New York and Paris Fashion Weeks
.

Function:
ECommerce

Reporting to:
Head Sales - Ecommerce

Location:
Powai, Mumbai

Type:
Onsite

Working days
: 5 days

Job Summary:
To drive business growth and profitability across key e-commerce partners by developing joint business plans, optimizing investments, and ensuring flawless execution of sales and marketing initiatives. The role requires strong collaboration across internal teams and external partners to deliver category leadership and brand visibility for client's portfolio.

Key Responsibilities:

Business Planning & Delivery

  • Develop and deliver the annual business plan for e-commerce accounts.
  • Build and execute detailed quarterly and monthly plans aligned to revenue, margin, and growth objectives.
  • Track and report key business metrics including sales, profitability, and working capital.

Strategic & Shopper Planning

  • Partner with Marketing to develop shopper and category marketing programs tailored for e-commerce channels.
  • Leverage shopper insights and analytics to optimize product assortment, pricing, and promotions.
  • Track competitive activity and translate category insights into actionable product development inputs.

Account Management & Partner Engagement

  • Build strong relationships with category teams and planners at key marketplaces.
  • Lead Joint Business Planning (JBP) discussions and ensure timely execution of commitments.
  • Collaborate with internal stakeholders (supply chain, marketing, finance) to ensure seamless operations.
  • Drive visibility, share of shelf, and conversion across e-commerce platforms.

Financial & Operational Dimensions

  • Deliver revenue and profitability targets for assigned accounts.
  • Manage overdues, collections, and ensure disciplined execution of investments.
  • Ensure adequate inventory planning and availability in coordination with supply chain.

Key Requirements:

  • 6–10 years of total experience, with at least 4-5 years of exclusive exposure to
    e-commerce account management
    .
  • Prior experience within the industry preferred, else fashion, lifestyle, or adjacent consumer categories (FMCG, personal accessories) preferred.
  • Managing relationships with e-commerce platforms / marketplace accounts (for instance Amazon India, Flipkart, other vertical marketplaces) and possibly own D2C website.
  • Strong analytical skills: ability to interpret data (sales, traffic, conversion), set targets, identify improvement opportunities.
  • Excellent stakeholder management: working with internal teams (marketing, supply chain, design) and external (agencies, logistics).
  • Good communication and presentation skills (both to negotiate with platforms and to coordinate within brand).
  • Deep understanding of e-commerce levers – search marketing, browse marketing, traffic management, pricing, and promotional tools.
  • Strong negotiation, analytical, and relationship management skills.
  • MBA or equivalent degree preferred.

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