Customer Service Representative

1 week ago

Mumbai, Maharashtra, India Trigent Software Full time US$ 30,000 - US$ 60,000 per year

Role : Customer Service Representative

Exp: Freshers - Graduation is mandatory or UG with min 6m exp in International voice process

Location : Mumbai

Shifts : US Shifts - Night shifts

  • Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week
  • Return to office (work from office mandatory) therefore Mumbai candidates only.
  • Exposure to US contact center preferable
  • Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun

Job Responsibilities / Authorities

  • Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

    • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

    • Walk customers/ Provide navigational support on self service portal

    • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

    • Place outbound calls to customers when required in line with Client / Company guidelines

    • Work productively whilst maintaining exceptional call/data quality standards in line with targets

    • Contribute to the team through open and regular communication with peers / supervisors

    • Adhere to all company or departmental policies and procedures (personnel and operational)

    • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

    • Maintain regular and punctual attendance in line with company policies and procedures

    • Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

    • Good technical aptitude with an ability to learn quickly

    • Excellent verbal and written communication skill Experience Profile
  • Prior international BPO work experience preferred

    • Freshers acceptable

If Interested contact Lalitha @

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