Application Support Engineer
2 days ago
Experience Required: Minimum 3 Years
Location: Mumbai
Employment Type: [Full-time]
Project Role Description:
We are looking for a proactive and technically skilled Application Support Engineer to join our team. The ideal candidate will act as a software detective, providing dynamic support and resolving issues across critical business systems. This role involves Level 2 support for Windows-based applications, incident and change management, and collaboration with cross-functional teams to ensure seamless application performance.
Key Responsibilities:
- Provide L2 support for Windows-based applications ensuring high availability and performance.
- Perform incident management, change management, and root cause analysis.
- Collaborate with cross-functional teams to identify and resolve technical bottlenecks.
- Diagnose and address application issues effectively and efficiently.
- Maintain technical documentation and manage the knowledge base.
- Work with SQL databases and basic network configurations.
- Document issue triage and troubleshooting steps.
- Deliver exceptional customer service and relationship management.
- Support application upgrades, patches, and deployments.
- Collaborate with vendors and internal teams for integration and functionality.
- Continuously learn and adapt to new tools, technologies, and processes.
Must-Have Technical Skills:
- Hands-on experience with Microsoft Azure IaaS.
- Proficiency in IIS, Windows services, and related infrastructure.
- Solid understanding of SQL and database troubleshooting.
- Strong network troubleshooting and configuration skills.
- Comfortable with 24x7 on-call support.
- Familiarity with incident management tools like ServiceNow, Jira, Confluence.
Nice-to-Have Skills:
- Exposure to Microsoft Azure PaaS, public/private cloud environments.
- Experience with cloud services administration (AWS, Azure, GCP).
- Knowledge of SharePoint administration and troubleshooting.
- Scripting skills for automation and debugging.
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong email writing and documentation abilities.
- Ability to multitask and think critically under pressure.
- Willingness to work in a 24x7 support model, if required.
- Good team player with the ability to work independently when needed.
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