Application Support

15 hours ago


Mumbai, Maharashtra, India Menschen Consulting Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Application Support (Production) Engineer – Manager

Mumbai | Bachelor's/Master's in Computer Science | 5+ years in production support

Seeking a skilled professional to manage Level 1 (L1) production support for a high-availability trading platform. This role demands strong technical expertise, incident management skills, and the ability to thrive in a 24×7 environment.

Key Responsibilities:


• Monitor application health and respond to alerts/tickets within SLA


• Perform root cause analysis and drive long-term system stability


• Maintain SOPs, documentation, and knowledge bases


• Collaborate with development teams to resolve recurring issues


• Support UAT/SIT environments and assist in test cycles


• Provide on-call support in rotational shifts


• Communicate effectively with users and cross-functional teams


• Use observability tools for proactive incident resolution

Required Skills & Expertise:


• AWS infrastructure services


• Linux/Unix systems and shell scripting


• Ticketing tools: Zendesk, JIRA, ServiceNow


• Programming exposure: .NET, Java, Python


• Networking protocols: TCP/IP, DNS


• Application performance monitoring tools (preferred)

Core Competencies:

Production Support & Incident Management

SLA Adherence & RCA

Application Monitoring & Observability

Documentation & Knowledge Management

UAT/SIT Support & Cross-team Collaboration

24×7 On-call Readiness



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