Application Support Lead

4 days ago

Mumbai, Maharashtra, India Capgemini Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role
  • Strong experience in application support, incident management, and root cause analysis.
  • Proficiency in troubleshooting web and enterprise applications
  • Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, JIRA).
  • Basic knowledge of databases (SQL/Oracle), scripting (PowerShell, Shell, Python), and monitoring tools.
  • Excellent communication, leadership, and stakeholder management skills.
Job Description - Grade Specific
  • 3–9 years' experience in application support, handling tickets and resolving business application issues.
  • Skilled at diagnosing problems, analyzing symptoms, and troubleshooting application functionalities (e.g., access rights, allocations, interface issues).
  • Experience using ticketing tools, prioritizing requests, and escalating critical issues as needed.
  • Able to perform advanced troubleshooting and coordinate with L3 teams for complex problems.
  • Active in support projects (incident reduction, user experience improvement) and flexible to work in shifts.
What you will love working at Capgemini
  • Support and optimize enterprise-scale business applications that are critical to the organization's success.
  • Collaborate with global teams to resolve complex issues, improve user experience, and drive innovation in application support.
  • Develop and use automation scripts and tools to make support processes more efficient and reduce manual work.
  • Integrate various business applications and platforms using APIs and scripting, helping systems work better together.
  • Be part of a supportive culture that values teamwork, learning, and your professional growth.

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