Analyst, Treasures Service Manager, Consumer Banking Group

2 days ago

Kolkata, West Bengal, India DBS Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose

  • Differentiated Customer Experiences – Leading through Service

Job Duties & responsibilities

  • Ensure each client escalation is owned and closed within 24 hours. In case of exceeding 24 hours TAT, client is informed on a periodic basis by yourself on delay and resolution date.
  • Adhering to the Service Management Principles\: Increase client interactions and ensure that they are handled as per the RED Service standards
  • Mandatory 100% coverage and contact-ability of all clients under various service led campaigns in CRM
  • 100% mandatory coverage of all qualified Treasures every quarter
  • Ensure 100% implementation of CBG Client Contact Management Policy
  • Ensure 20 Unique clients are covered every month under CCM, and details updated in CRM or as per applicable target.

Requirements\:

  • Minimum 4-5 years of front line client experience with a leading bank or financial institution.

Education / Preferred Qualifications

  • Graduate/Postgraduate

Core Competencies

  • Take ownership and be accountable for all customer issues\: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time-
  • Embed the service culture for all customer touchpoints particularly complaint resolution and client communication
  • Support the sales team to acquire 60% of the customers digitally – IWealth, Pweb, etc.
  • Ensure risk and governance factors of the branch are always monitored and addressed. Potential breaches must be highlighted immediately
  • Increase customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster, brand awareness and customer preference indicators
  • Support the CSOs (Client Service Officers) on daily BAU as per requirement
  • Co-ordinate with support functions for ad-hoc banking related requirement received from clients
  • Customer service lobby management (client walk-ins) for mapped branches
  • Maintain and grow relationships with each Treasure client by ensuring and establishing individual connect outside of CCM
  • Account Opening and static data STP to be maintained at >80% or as per targets decided by Senior Management.
  • Resolution of 95% of branch requests and enquiry within stipulated TATs
  • Ensure resolution of 100% complaints within 1 day

Technical Competencies

  • Should have knowledge on banking terminologies, branch banking processes, digital banking, UPI
  • Preferred to have working experience on CRM applications
  • Should be well versed with MS -Office applications like WORD, EXCEL, POWER POINT

Work Relationship

  • Complete all pending risk reviews, CRM, AML, Re-KYC, EWSS & Surveillance alerts and ensuring no alerts remain over-due.
  • Ensure on time calling for all I-Wealth leads
  • Ensure TRE and Global Indian clients are given priority processing and attention
  • Ensure timely closure of Deferrals taken within the stipulated timelines

  • Urgent Search) Analyst, Treasures Relationship Manager, Consumer Banking Group

    4 weeks ago

    Kolkata, West Bengal, India DBS Bank Full time

    Business Function As the leading bank in Asia DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country As a market leader in the consumer banking business DBS has a full spectrum of products and services including deposits incl structured solutions for NRI ...

  • Officer, Branch Relationship Manager, Consumer Banking Group

    2 days ago

    Kolkata, West Bengal, India DBS Bank Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI),...

  • Consumer Banking Relationship Manager

    4 days ago

    Kolkata, West Bengal, India beBeeRelationship Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OverviewWe are seeking a skilled professional to manage and enhance relationships with clients in the Consumer Banking Group.Main ResponsibilitiesFoster strong, long-term relationships with clients by understanding their financial needs and offering tailored solutions.Manage a portfolio of clients, ensuring high levels of client satisfaction and...

  • Senior Associate, Treasures Bancassurance Specialist, Consumer Banking Group

    2 days ago

    Kolkata, West Bengal, India DBS Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Business FunctionAs theleading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...

  • Assistant Vice President, Cluster Head, Consumer Banking Group

    5 days ago

    Kolkata, West Bengal, India DBS Bank Full time

    Business Function As the leading bank in Asia DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions As a market leader in the consumer banking business DBS has a full spectrum of products and services including deposits investments insurance mortgages credit cards and personal loans to help our...

  • Consumer Banking Cluster Leader

    4 days ago

    Kolkata, West Bengal, India beBeeLeadership Full time ₹ 1,98,00,000 - ₹ 2,64,00,000

    We are seeking an accomplished professional to assume the role of Cluster Head for Consumer Banking.Key Responsibilities:Oversight of business operations within the cluster, guaranteeing a superior client experience and acceptable risk levels.Serving as P&L owner for assets and liabilities in the respective cluster, collaborating closely with product teams,...

  • Urgent Search Branch Banking Executive In

    5 days ago

    Kolkata, West Bengal, India Banking sector Full time

    DSA NOTICE FOR BRANCH BANKING . Job Location - Nearest branch. Gender - Male & female both Location - Depends on your nearest branch. REQUIRED CRITERIA Age - 18 to 32 year. Qualification - Minimum 12th pass & Graduate. Good Communication Skill and Basic Computer Knowledge. Send your resume on Whatsapp Key Responsibilities 1. Customer Service &...

  • Platinum Relationship Manager-Business Banking-BRANCH BANKING-Branch Banking

    2 days ago

    Kolkata, West Bengal, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Platinum Relationship Manager – Business BankingKRAs: Develops new and expands existing High Net worth Customer relationships for liabilities (CA driven) and commercial assets Sources new bank customers through external individual efforts and acquisition channel Ensures high levels of customer service orientation and application of bank policy....

  • Group Finance Manager

    2 days ago

    Kolkata, West Bengal, India Royal Birds Group Full time ₹ 35,00,000 - ₹ 45,00,000 per year

    Location:Kolkata, West BengalCompany:RoyalBirds Group (Venture Capital & Holding Company)Reports to:Chief Financial Officer (CFO)Compensation:₹35–45 LPA (Competitive with industry standards; negotiable for exceptional candidates)About UsRoyalBirds Group is a leading venture capital and holding company committed to empowering startups and enterprises...

  • Analyst

    7 days ago

    Kolkata, West Bengal, India Exbo Group Full time

    Night-Shift Transaction Services Analyst (US Hours)Company: Exbo Group / KENA InternationalLocation: India (Hybrid) | Collaboration with US deal teamsShift: 7:30 PM – 4:30 AM IST (flexible based on live deals)About the RoleExbo Group/KENA International is seeking an exceptional Analyst to join our Transaction Services (TS) team operating on US hours. This...