Customer Support Representative

2 days ago


Delhi, Delhi, India Lenskart Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Chat Support Job Description

Chat support jobs involve helping customers through instant messaging applications. Customers can usually troubleshoot their own problems or ask questions quickly via chat, call and chat support agents must have the skills to answer them promptly and accurately. A chat support job requires specialized customer service and technical knowledge, making it an important position within any customer service department.

.

What Responsibilities Do Chat Support Agents Have?

Chat support agents have a wide range of responsibilities, which include:

  • Listen to customers to understand their problem or need This may require agents to ask appropriate follow-up questions and provide specific information on products and services.
  • Provide assistance Chat support agents must have the skill to troubleshoot basic technical issues and suggest possible solutions or provide support in resolving them.
  • Make sure customer needs are met Agents should follow up to ensure customer satisfaction and answer any additional questions. They should also document customer interactions in a customer database or ticketing system.
  • Acknowledge customers Agents should always make sure customers feel that they are being heard and valued, while effectively communicating updates and solutions.

Improved customer satisfaction Customers want quick answers to their questions or problems, and chat support allows them to get them in real time.

  • Enhanced customer experience– Chat support jobs help customers to get the information they need promptly and accurately, thereby increasing customer loyalty and improving customer satisfaction.

Conclusion

Chat support jobs are essential for providing quick and helpful customer service solutions. To become a successful chat support agent, applicants need excellent problem-solving and communication skills, as well as knowledge of customer service practices and technical details. Although challenging at times, chat support jobs allow agents to make a positive difference in customers' lives—and enjoy the flexibility that comes with the position.

Perks and benefits

  1. Best in industry salary grade
  2. Incentives over and above this up to max of 15,000
  3. 5.5 days working
  4. Monthly rewards
  5. Robust internal growth options

Interested candidates can apply or share their resume on WhatsApp ,



  • Delhi, Delhi, India ProXpense Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We're Hiring Customer Support Representative | ProXpenseLocation:Delhi/NCRExperience:1 – 3 Years (T&E / Travel & Expense domain preferred)Salary:₹5 – ₹7 LPAAbout ProXpense:ProXpense is a next-generationTravel & Expense Management Platformhelping enterprises simplify corporate travel, automate expense reporting, and ensure compliance — all in one...


  • Delhi, Delhi, India Jugteshwar Hospitality & Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionJugteshwar Hospitality & Services Pvt Ltd represents a new era of luxurious hospitality in India. The company provides seamless travel experiences to both Indian and international destinations, offering a wide range of multi-branded options for comfort, reliability, luxury, and a royal experience. Renowned for its commitment to excellence,...


  • Delhi, Delhi, India CZARINA Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Hiring: Customer Service Representative – Luxury Fashion (Full-Time, On-Site)Chattarpur Hills MehrauliDelhi11:00 AM – 7:00 PM | 6-day work weekAbout CzarinaCzarina is a global luxury resort-wear house known for itshand-embellished couture kaftans, elevated silhouettes, and exquisite craftsmanship.Rooted in artistic expression and feminine elegance,...


  • Delhi, Delhi, India Wedding Asia Full time ₹ 80,000 - ₹ 1,20,000 per year

    Company DescriptionWedding Asia is a premier name in the wedding industry, offering an exquisite range of wedding indulgences since 2006. The collections at Wedding Asia showcase superb craftsmanship by blending modern with traditional and classical with contemporary designs. Our mission is to provide a unified platform for sellers and buyers in the Indian...


  • Delhi, Delhi, India Volantix Global Private Limited Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionVolantix Global Pvt. Ltd. is a growing travel company that provides world-class flight booking, holiday packages, and customer support services to international travelers. We aim to redefine travel experiences by offering reliable solutions with excellent service.Role DescriptionThis is a full-time, on-site role for aCustomer Service...

  • Customer Support

    1 week ago


    Delhi, Delhi, India EaseToLearn Full time ₹ 3,60,000 per year

    Job Title: Customer Support Executive – B2BLocation:Janakpuri West, DelhiSalary:Upto ₹30KJob Type:Full-TimeAbout UsWe are a dynamic and growing EdTech company focused on revolutionizing how schools and colleges engage with digital learning. Our goal is to provide user-friendly and impactful solutions that improve the overall educational experience.Key...


  • Delhi, Delhi, India Venture Smarter Full time ₹ 30,000 - ₹ 60,000 per year

    The Role: The role: Earn up to $3,500 per month (depending on experience) as a Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition.As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with...


  • Delhi, Delhi, India Ims Mercantiles Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping them with inquiries, resolving complaints, and ensuring a smooth and positive customer experience. Your goal is to provide top-notch service that strengthens customer satisfaction...


  • Delhi, Delhi, India StudioBackdrops Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    is looking for a talented and dynamic Customer Service Representative to join their team. The ideal candidate will have a minimum of 2+ years of experience in a similar role. They need to be able to resolve customer queries, ensure resolution of all orders, co-ordinate between multiple teams to ensure smooth operations and more.We at are looking for a...


  • Delhi, Delhi, India Venture Smarter Full time US$ 9,600 - US$ 12,000 per year

    The Role: Company: Venture SmarterLocation: Work From Home (Remote)Employment Type: Full-TimeSalary: $800 – USD 1,000 per month (depending on experience)Role Overview:We are seeking a detail-oriented and empathetic Email Support Representative to join our customer service team. Your primary responsibility will be to handle customer inquiries via email,...