Customer Support Representative

3 days ago


Delhi, Delhi, India ProXpense Full time ₹ 4,00,000 - ₹ 6,00,000 per year


We're Hiring Customer Support Representative | ProXpense

Location:
Delhi/NCR

Experience:
1 – 3 Years (T&E / Travel & Expense domain preferred)

Salary:
₹5 – ₹7 LPA

About ProXpense:

ProXpense is a next-generation
Travel & Expense Management Platform
helping enterprises simplify corporate travel, automate expense reporting, and ensure compliance — all in one intelligent platform. We're part of the
Prodesk Software Private Limited
group, building the future of enterprise spend automation.

Role Overview:

We're looking for a proactive and customer-focused
Customer Support Representative
to join our client success team. You'll be the face of ProXpense for our users — resolving queries, ensuring smooth usage, and identifying opportunities to
upsell or cross-sell
relevant solutions that add value to our clients.

Key Responsibilities:

  • Handle customer queries via email, chat, and calls with professionalism and empathy.
  • Troubleshoot and resolve issues related to travel bookings, expense submissions, and reimbursements.
  • Collaborate with internal teams (Tech, Product, and Finance) for faster resolution.
  • Maintain accurate customer interaction logs in CRM/ticketing tools.
  • Identify customer needs and proactively
    recommend upgrades, add-ons, or higher plans
    that enhance their experience.
  • Ensure customer satisfaction, retention, and long-term success through consistent engagement.

Requirements:

  • 1–3 years of experience in
    Customer Support
    or
    T&E (Travel & Expense)
    domain.
  • Excellent communication and relationship-building skills.
  • Prior experience in
    upselling, account handling, or client success
    is a strong plus.
  • Hands-on with CRM or ticketing tools (e.g., Freshdesk, Zendesk, HubSpot).
  • Self-motivated, empathetic, and driven to exceed customer expectations.

Why Join Us:

  • Work with a fast-growing SaaS startup transforming enterprise spend management.
  • Dynamic, collaborative work culture that values innovation and ownership.
  • incentives for upselling success, and strong career growth path.


#ProXpense #HiringNow #CustomerSupport #CustomerSuccess #Upselling #SaaSJobs #StartupJobs #SupportRole #TravelAndExpense #CareerGrowth #JoinOurTeam #ClientExperience #TandE #NowHiring #JobAlert #TechCareers #CustomerExperience



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