Customer Support Representative
3 days ago
We're Hiring Customer Support Representative | ProXpense
Location:
Delhi/NCR
Experience:
1 – 3 Years (T&E / Travel & Expense domain preferred)
Salary:
₹5 – ₹7 LPA
About ProXpense:
ProXpense is a next-generation
Travel & Expense Management Platform
helping enterprises simplify corporate travel, automate expense reporting, and ensure compliance — all in one intelligent platform. We're part of the
Prodesk Software Private Limited
group, building the future of enterprise spend automation.
Role Overview:
We're looking for a proactive and customer-focused
Customer Support Representative
to join our client success team. You'll be the face of ProXpense for our users — resolving queries, ensuring smooth usage, and identifying opportunities to
upsell or cross-sell
relevant solutions that add value to our clients.
Key Responsibilities:
- Handle customer queries via email, chat, and calls with professionalism and empathy.
- Troubleshoot and resolve issues related to travel bookings, expense submissions, and reimbursements.
- Collaborate with internal teams (Tech, Product, and Finance) for faster resolution.
- Maintain accurate customer interaction logs in CRM/ticketing tools.
- Identify customer needs and proactively
recommend upgrades, add-ons, or higher plans
that enhance their experience. - Ensure customer satisfaction, retention, and long-term success through consistent engagement.
Requirements:
- 1–3 years of experience in
Customer Support
or
T&E (Travel & Expense)
domain. - Excellent communication and relationship-building skills.
- Prior experience in
upselling, account handling, or client success
is a strong plus. - Hands-on with CRM or ticketing tools (e.g., Freshdesk, Zendesk, HubSpot).
- Self-motivated, empathetic, and driven to exceed customer expectations.
Why Join Us:
- Work with a fast-growing SaaS startup transforming enterprise spend management.
- Dynamic, collaborative work culture that values innovation and ownership.
- incentives for upselling success, and strong career growth path.
#ProXpense #HiringNow #CustomerSupport #CustomerSuccess #Upselling #SaaSJobs #StartupJobs #SupportRole #TravelAndExpense #CareerGrowth #JoinOurTeam #ClientExperience #TandE #NowHiring #JobAlert #TechCareers #CustomerExperience
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