Customer Support Representative

5 days ago

Delhi, Delhi, India Aftershoot Full time ₹ 4,00,000 - ₹ 6,00,000 per year

At Aftershoot, we're building more than just AI tools; we're building a global community of photographers who spend less time behind their screens and more time behind the lens. Every feature we create, every update we ship, is designed to make post-processing easier, faster, and smarter for photographers around the world. From culling to editing to retouching. Our AI tools do all the heavy lifting, so photographers can focus on what they do best: capturing moments, telling stories, and creating magic.

We're a fast-growing, passionate team backed by thousands of photographers and double-digit ARR.

But we're just getting started. Our mission is clear: solve the biggest pain points in photography, and keep evolving with photographers who use our tools daily.

If you care deeply about building meaningful products, working with curious and driven teammates, and being part of a team that genuinely loves what they do, we'd love to meet you.

Let's create the future of AI in photography, together.

Your Mission 

We're looking for a Customer Support Agent to join our growing global Customer Experience team at Aftershoot. The ideal candidate thrives in fast-paced environments, loves problem-solving, and excels at explaining technical concepts simply.

You'll be the frontline hero helping thousands of photographers worldwide through chat/email support, hosting live video calls, resolving technical issues, and helping to build scalable systems to provide just-in-time answers to our users.

What You Will Be Doing

  1. Own live chat and email support with speed, clarity, and empathy.

  2. Help photographers troubleshoot issues, guiding them through solutions with patience and precision.

  3. Host video calls to provide personalized assistance for more complex challenges.

  4. Master our products inside and out to provide accurate, helpful answers to user questions.

  5. Work with engineers to identify and resolve technical issues customers encounter.

  6. Analyze and optimize systems for delivering support at scale.

What We're Looking For

  1. Strong written and verbal English communication skills (additional languages are a plus).

  2. Prior customer-facing experience of 3-6 years.

  3. Self-motivated problem-solver who can work independently and think proactively.

  4. Experience building automated workflows and working with LLMs in business contexts.

  5. Availability to work evenings and weekend shifts as needed

  6. Bonus: Experience as a photographer (professional or enthusiast) with Adobe Lightroom or similar editing tools.

What happens after you apply?

  1. Step 1: If your profile aligns with our vibe and requirements for the role, our people team will reach out to you for a brief phone call.

  2. Step 2: If everything aligns, your next chat will be with one of your future team members to better understand the role and your experience.

  3. Step 3: You will then be given a task - this helps us evaluate your thought process and help you showcase your expertise.

  4. Step 4: If everything goes well, you will meet the leadership for a quick bar-raiser round.

  5. Step 5: If you do manage to clear all rounds, this is the point we make an offer, shake hands, and welcome you to the team.

You will work with:

  1. Captain: Trey.

  2. Team Members: Renato, Abraham, and the rest of the Aftershoot team.

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