
Customer Relationship Manager
16 hours ago
Interested Candidates Call & Whatapp me
Senior Executive - CRM
Roles and Responsibilities
Collection from old clients
Retention
Up-sell, Cross-sell experience
Proficient in English and Hindi language
B2C client handling
Interact with existing customers and make follow-up calls
Timely payment & collections from the customers
Interaction with customers via Emails & over the phone.
Take actions to encourage timely debt payments
Process payments and refunds
Update account status records and collection efforts
Updating the existing customers on ongoing projects.
Report on collection activity
Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.
Required Candidate profile
Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role
Knowledge of billing procedures and collection techniques
Working knowledge of MS Office and databases
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
Bachelor's degree
LinkedIn:
Aimlay YouTube channel:
Aimlay RNR:
Job Type: Full-time
Pay: ₹25, ₹40,000.00 per month
Benefits:
- Health insurance
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Excellent Communication Skills (Preferred)
Work Location: In person
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