International Customer Support Executive

7 days ago

Rohini, Delhi, India Aimlay Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Overview

Aimlay Pvt. Ltd. is a visionary Educational and Writing service platform in India, dedicated to empowering working professionals to achieve their academic aspirations, particularly in pursuing Doctor of Philosophy (PhD) admissions, both domestically and internationally. Our dynamic platform supports PhD research advancements and personal development, fostering a vibrant and knowledgeable community. We are headquartered in Delhi with a dedicated team of 11-50 employees. Learn more by visiting our website.

Job Overview

We are seeking a passionate International Customer Support Executive to join our team at Aimlay Pvt. Ltd. in a junior position. The role involves providing exceptional customer service to our international clientele, enhancing their experience with our educational services.

Qualifications and Skills

  • Customer service: Proven ability to deliver exceptional customer support and resolve issues efficiently and effectively. (Mandatory skill)
  • Customer relationship building: Demonstrated success in fostering strong connections with international clients through personalized attention and understanding.
  • Time management: Proficient in managing multiple tasks and priorities to ensure deadlines are met and customer satisfaction is maintained.
  • Customer relationship management (CRM): Experience with CRM systems to track interactions and maintain detailed and accurate customer records.
  • International voice process: Experience in handling global customers via voice-driven interactions ensuring communication is clear and professional.
  • Presentation skills: Skilled in preparing and delivering presentations to engage and inform clients, enhancing their understanding of our services.
  • International relations: Understanding of global cultural nuances and ability to adapt communication style to build rapport with diverse clientele.
  • PPT: Capability to create visually engaging PowerPoint presentations to support customer information sessions and workshops.

Roles and Responsibilities

  • Provide high-quality customer service to international clients via multiple communication channels including phone, email, and chat.
  • Address customer inquiries and issues promptly and effectively, ensuring a satisfactory resolution for each interaction.
  • Maintain strong, lasting relationships with clients by offering personalized support and understanding client needs and expectations.
  • Utilize CRM software to document client interactions, ensuring all records are accurate and up-to-date.
  • Collaborate with cross-functional teams to address customer feedback and improve service offerings.
  • Prepare and deliver presentations to educate clients on our platform's offerings, enhancing their understanding and engagement.
  • Stay informed about industry trends and develop expertise in our services to provide informed and reliable advice to clients.
  • Participate in continuous learning opportunities to enhance skills and adaptability to meet the evolving needs of international customers.

  • Sales Coordinator

    7 days ago

    Rohini, Delhi, India Unimax International Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company OverviewAt Unimax International, we are a leading organization specializing in Aluminium Formwork Systems, serving the construction industry's needs with innovative and customized solutions. We collaborate with top builders and construction companies across India. Our headquarters is located in Rudrapur, Uttarakhand, with manufacturing facilities in...

  • Content Executive Intern

    1 day ago

    Rohini, Delhi, India John Pride Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role Overview:We are looking for a detail-oriented, creative, and highly organizedContent Executive Internto manage and execute our daily content, photoshoot planning, and digital asset coordination across platforms. This person will work closely with the marketing lead to turn strategy into high-quality, on-time deliverables that align with brand goals.Key...

  • Customer Relationship Executive

    2 weeks ago

    Rohini, Delhi, India Flora Steels Pvt. Ltd. Full time ₹ 25,00,000 - ₹ 33,60,000 per year

    Key Responsibilities:Build and maintain strong, long-term relationships with customers.Act as the primary point of contact for customer queries, complaints, and escalations, ensuring quick resolution.Communicate product updates, offers, and services to existing customers.Regularly follow up with clients to understand their needs and provide solutions.Work...

  • Senior Internal Auditor

    2 weeks ago

    Rohini, Delhi, India Aimlay Pvt. Ltd Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Call & Whatapp me **Job Title: Internal Auditor****Company:** Aimlay Pvt Ltd**Location:** Rohini, Sector 10**Experience:** 3 years and above**Notice Period:** Immediate Joiner**Salary:** Up to 45,000 INR**About Aimlay Pvt Ltd:**Aimlay Pvt Ltd is a dynamic [industry/sector] company committed to excellence in [brief description of the company's mission/goals]....

  • International Patient Coordinator

    2 days ago

    Rohini, Delhi, India IndiCure Health Tours Full time ₹ 1,80,000 - ₹ 24,00,000 per year

    Company DescriptionIndiCure has been the most trusted name for Medical Tourism in India since 2010 due to our highly personalized and meticulous approach. We work exclusively with selected surgeons and hospitals in India that meet our stringent quality criteria, ensuring patients receive the best medical care and personalized attention. Patients from over 50...

  • Executive Assistant to the Managing Director

    1 week ago

    Rohini, Delhi, India Blw engine Valves pvt ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    b Title:Executive Assistant to the Managing DirectorIndustry:Automobile / Automotive ManufacturingLocation:Rohini (New delhi)Reports To:Managing Director (MD)Job Summary:We are seeking a highly organized and proactive Executive Assistant to support our Managing Director in a fast-paced automobile industry environment. The ideal candidate will be responsible...

  • Internal Auditor

    2 days ago

    Rohini, Delhi, India Servotech Renewable Power System Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionServotech Renewable Power System Ltd., an NSE-listed company, is a pioneer in integrating technology and innovation to develop solar products, medical devices, and energy-efficient lighting solutions. Recently expanding into the EV market, Servotech aims to build EV charging infrastructure across India. With over two decades of experience...

  • Customer Relationship Manager

    4 days ago

    Rohini, Delhi, India Aimlay Pvt. Ltd Full time ₹ 4,00,000 - ₹ 4,80,000 per year

    Interested Candidates Call & Whatapp me Senior Executive - CRMRoles and ResponsibilitiesCollection from old clientsRetentionUp-sell, Cross-sell experienceProficient in English and Hindi languageB2C client handlingInteract with existing customers and make follow-up callsTimely payment & collections from the customersInteraction with customers via Emails &...

  • International Admission Counsellor(Night 30k-60k)

    7 days ago

    Rohini, Delhi, India Aimlay Full time ₹ 30,000 - ₹ 60,000 per year

    Company OverviewAimlay Pvt. Ltd. is a leading platform in India, dedicated to providing exceptional educational and writing services. We specialize in offering working professionals opportunities to achieve their dreams, such as obtaining Doctor of Philosophy (PhD) admissions. Our platform empowers you to enhance your PhD research and develop a robust...

  • Business Development Executive/Manager

    6 days ago

    Rohini, Delhi, India Bright Show Events and Services Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Business Development Executive / InternLocation: DelhiJob Type: Full-TimeExperience Required: 3 months to 2 yearsReporting To: FounderAbout Us:Bright Show Events is a professional event management company in Delhi specializing in exhibitions, corporate events, and conferences. We organize, coordinate, and carry out events from conferences and...