patient co ordinator cum front office

5 days ago


Kolathur Chennai Tamil Nadu, India F.O.R ortho& Neuro hospital Full time ₹ 6,00,000 - ₹ 8,00,000 per year
  • Front Office Management
  • Greet and assist patients/visitors in a polite and professional manner.
  • Manage incoming calls, inquiries, and appointment scheduling.
  • Maintain the reception area in a neat and welcoming condition.
  • Patient Coordination
  • Guide patients for registration, consultation, diagnostics, and admission processes.
  • Assist patients in filling forms, understanding hospital procedures, and billing queries.
  • Coordinate with doctors, nurses, and other departments for patient requirements.
  • Ensure proper follow-up and feedback collection from patients.
  • Administrative Duties
  • Maintain patient records, appointment schedules, and reports.
  • Handle billing support and coordinate with accounts for payment clarifications.
  • Monitor waiting times and update patients regarding delays.
  • Customer Service
  • Handle patient complaints and escalate issues to management when required.
  • Provide information about hospital facilities, services, and policies.
  • Ensure high-quality service and patient satisfaction.

Skills & Qualifications:

  • Graduate in any discipline (preferably in Hospital Administration / Healthcare).
  • Minimum 4 years of experience in front office / patient care services.
  • Good communication skills (English, local language, Hindi preferred).
  • Computer proficiency (MS Office, Hospital Management Software).
  • Strong interpersonal, organizational, and problem-solving skills.

Key Attributes:

  • Pleasant personality with positive attitude.
  • Patient-friendly and empathetic.
  • Ability to multitask under pressure.
  • Team player with commitment to service excellence.

Preferrable candidate: Male candidate

contact :

vinothalakshmi E

Job Type: Full-time

Benefits:

  • Provident Fund

Work Location: In person


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