Patient Co-ordinator

19 hours ago

Kolathur Chennai Tamil Nadu, India F.O.R ortho& Neuro hospital Full time

**Patient Coordinator - Roles & Responsibilities**

**1. Patient Assistance & Communication**
- Serve as the first point of contact for patients.
- Provide information about hospital services, procedures, and appointments.
- Handle patient inquiries, complaints, and feedback.

**2. Appointment & Scheduling**
- Schedule consultations, diagnostic tests, and follow-up visits.
- Coordinate with doctors, nurses, and departments to avoid delays.
- Remind patients about upcoming appointments.

**3. Documentation & Records**
- Collect patient information and maintain accurate medical records.
- Ensure all reports, consent forms, and insurance documents are complete.
- Update patient files in hospital software systems.

**4. Coordination Between Departments**
- Act as a bridge between patients and departments (lab, radiology, pharmacy, billing).
- Ensure patients move smoothly from registration to discharge.
- Support doctors and nurses by managing patient flow.

**5. Insurance & Billing Support**
- Assist patients with insurance claims and pre-authorization.
- Provide guidance on billing queries and payment procedures.
- Coordinate with the accounts department for settlements.

**6. Patient Care & Satisfaction**
- Ensure patient comfort and resolve issues quickly.
- Provide clear explanations of treatment procedures.
- Follow up with patients after discharge (if required).

**Skills Required**:

- Strong communication & interpersonal skills.
- Good organizational and multitasking ability.
- Knowledge of hospital software & medical terminology.
- Empathy, patience, and problem-solving attitude.

Contact Number

Vinothalakshmi.E

9025999713

**Job Type**: Permanent

**Benefits**:

- Health insurance

Work Location: In person

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