Patient Relationship Officer
11 hours ago
Job Details
Department
Patient Relations
Career Level
Patient Relationship Officer
Total Years Experience
1 - 4Years
Gender
Any
Job Location
Pallikaranai
Quaification
M.B.A/MSW
**Job Description**:
Ability to work in a team environment, should be good with handling people and making avail care and treatment at the hospital or doctor. Should have a basic understanding of systems and processes that are to be followed in a healthcare facility. Counseling and respond to patients needs, requirements and concerns as appropriate. Making patients aware of health services and facilities available for patients at Dr. KMH. Investigate and/ or channel complaints or problems to appropriate head department in hospital. Assist in resolving conflicts and act as an intermediary between patients, families and staff. Supports/facilitates the implementation of innovation and systems that eliminate patient harm. Collect data and information about patient feedback and make recommendations as appropriate. Explaining policies, procedures or services to unknown patients using medical or administrative knowledge. Analyzing and assessment of patients needs through IP visit. Taking daily rounds in OPD, ER & other departments to ensure excellent care and services to all the patients, to co-ordinate with doctor in patient care whenever required, complaints redressal and feedback. All verbal and written complaints will be investigated and responded through calls and visits in a timely manner and a summery will be reviewed once in fortnight with the core committee of the organization. All suggestions will be documented by PR Team and informed to the concerned department head for assessment and corrective and preventive actions. Monitoring and analyzing the patients rights and responsibilities. Collaborates with the Quality improvement efforts to identify key improvement focus areas that impact both patient care quality and safety. Need to take care of all other works which is assigned by the Manager.
Specialisation
Patient Relation
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