MICE Operations Manager

JOB DESCRIPTION for OPERATIONS MANAGER

Company Name

Travl 360 (T4 INITIATIVES PVT LTD)

Website

Profile

Operations Manager

CTC Ranges up to

Up to 60k (Depending upon your last withdrawn and skill sets)

Experience

3 to 5 Years

Location

Office Number 604, 6th Floor, Cross Point Mall, DLF Phase - IV, Gurgaon, Haryana – 122009

Working Days & Timings

Monday to Saturday & 10:00 am to 07:00 pm

2nd & 4th Saturday will be holiday

About Us:

Travl360 (A division of T4 Initiatives Pvt. Ltd.) is one of the fastest growing company head office based at Gurgaon. Just 10 years old, Travl360 has excelled in providing travel related services to domestic & outbound tourists and corporate customers. We operate in multiple domains in assisting companies arrange MICE and leisure related trips, organizing vacations for Indian customers travelling within the country and to overseas and also the inbound guests, travelling to India. We do tailor-made itineraries for our esteem customers according to their travel needs and requirement.

Job Summary:

As the manager of operations in the travel and Mice industry, you will be responsible for overseeing and coordinating the day-to-day operations of travel services and MICE events. You will be responsible for ensuring Smooth operational process and delivering high quality services to clients.

Key Responsibilities:

• Client Query Management: Handle queries of corporate clients, providing timely and accurate responses.
• Vendor Coordination: Coordinate with domestic and international hotels and vendors for availability, rates, and other requirements as per client needs.
• Transport Arrangements: Organize and coordinate transportation arrangements with vendors, ensuring timely and smooth travel logistics.
• Staff Briefing: Brief and update staff on new rates, changes in hotel policies, and any operational updates related to MICE activities.
• Issue Resolution: Provide solutions to issues arising during group events, ensuring resolution on priority. Address general complaints and handle customer concerns effectively.
• Client Coordination: Manage day-to-day coordination with clients, ensuring seamless communication and client satisfaction.
• Customer Relations Management: Assist in managing and nurturing positive customer relationships. Monitor and evaluate customer feedback to ensure service improvement.
• Research and Reporting: Conduct research and prepare statistical reports related to MICE operations. Analyze data for continuous improvement.
• Team Supervision and Training: Supervise and train staff involved in MICE operations, ensuring high-quality service delivery and efficient team functioning.
• Project Tracking: Track the status of current and new MICE projects, ensuring milestones and deliverables are met within timelines.
• Itinerary Management: Schedule itineraries by identifying, booking, and confirming travel routes, carriers, lodging, and verifying space availability and rates. Issue tickets and manage group travel logistics.

Qualifications:

• Educational Qualification: Bachelor's degree in business, hospitality, event management, or a related field.
• Experience: Proven experience in operations management within the travel and MICE industry.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to interact with clients, vendors, and staff effectively.
• Industry Knowledge: In-depth knowledge of travel industry trends, MICE event planning, and best practices in the field.
• Work Under Pressure: Ability to work under pressure and meet tight deadlines, while maintaining a high level of accuracy and professionalism.