MICE Operations Manager

3 days ago

Mumbai, Maharashtra, India Anonymous Full time ₹ 12,00,000 - ₹ 36,00,000 per year

A MICE Operations Manager oversees all aspects of Meetings, Incentives, Conferences, and Events for a hospitality or event management company. This role ensures seamless planning and execution to meet client objectives and company standards.

Job Description:
MICE Operations Manager

Position:
MICE Operations Manager

Location:
Andheri

Department:
Events/Operations

Key Responsibilities
:

  • Plan, organize, and execute corporate meetings, incentive programs, conferences, and event projects.
  • Manage client communication from initial briefing to post-event follow-up.
  • Coordinate with hotels, venues, suppliers, and service providers for logistical arrangements.
  • Supervise on-site event execution including setup, guest management, and troubleshooting. Develop detailed event budgets, proposals, and timelines.
  • Lead and train a team of event coordinators and support staff.
  • Ensure compliance with health, safety, and legal requirements.
  • Analyze event performance, generate reports, and recommend improvements.
  • Maintain strong relationships with clients to foster repeat business and referrals.

Requirements:

  • Bachelor's degree in Hospitality Management, Event Management, or related field.
  • 5+ years of experience in MICE operations or event management.
  • Strong negotiation, organizational, and communication skills.
  • Proven ability to manage multiple projects under tight deadlines.
  • Proficient in event management software and MS Office Suite.
  • Willingness to travel and work flexible hours.

Preferred Skills:

  • Expertise in project management methodologies and multitasking across large-scale events.
  • Advanced knowledge of event management and travel industry software, including CRM and venue sourcing tools.
  • Strong networking and relationship-building capabilities within the hospitality, travel, and vendor ecosystem.
  • Fluency in multiple languages for international event coordination and client engagement. Analytical thinking for KPI tracking, budgeting, and event outcome analysis.
  • Creative problem-solving and innovation, especially under pressure or evolving circumstances.
  • Up-to-date with global trends, sustainability practices, and eco-friendly initiatives in event management.
  • Solid negotiation skills with vendors and venues to maximize value. Strategic marketing skills to promote events and enhance brand visibility. Strong customer orientation, empathy, and stakeholder management.
  • Excellent verbal, written, and presentation skills for pitch delivery, client interactions, and reporting.

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