Customer Relation Executive
9 hours ago
Key Responsibilities:
- Act as the first point of contact for customer queries, requests, and complaints.
- Build and maintain long-term relationships with clients by understanding their needs.
- Assist the sales and business development team in managing client accounts.
- Follow up with customers for feedback, payments, and service-related issues.
- Maintain records of customer interactions and update CRM/database regularly.
- Resolve customer complaints quickly and effectively, escalating complex issues when needed.
- Support in preparing client reports, proposals, and presentations.
- Contribute to customer retention and upselling initiatives.
Key Skills & Competencies:
- Strong communication (verbal & written) and interpersonal skills.
- Basic knowledge of CRM software and MS Office (Excel, Word, Outlook).
- Problem-solving attitude with a customer-first approach.
- Ability to handle pressure and manage multiple client requests simultaneously.
- Good negotiation and follow-up skills.
- Positive attitude, professional behavior, and eagerness to learn.
Educational Qualification:
- Bachelor's degree in Business Administration, Commerce, Marketing, or any relevant field.
*
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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