Customer Relation Executive

3 days ago

Faridabad, Haryana, India Dustech Engineers Full time ₹ 2,40,000 per year

Key Responsibilities:

  • Act as the first point of contact for customer queries, requests, and complaints.
  • Build and maintain long-term relationships with clients by understanding their needs.
  • Assist the sales and business development team in managing client accounts.
  • Follow up with customers for feedback, payments, and service-related issues.
  • Maintain records of customer interactions and update CRM/database regularly.
  • Resolve customer complaints quickly and effectively, escalating complex issues when needed.
  • Support in preparing client reports, proposals, and presentations.
  • Contribute to customer retention and upselling initiatives.

Key Skills & Competencies:

  • Strong communication (verbal & written) and interpersonal skills.
  • Basic knowledge of CRM software and MS Office (Excel, Word, Outlook).
  • Problem-solving attitude with a customer-first approach.
  • Ability to handle pressure and manage multiple client requests simultaneously.
  • Good negotiation and follow-up skills.
  • Positive attitude, professional behavior, and eagerness to learn.

Educational Qualification:

  • Bachelor's degree in Business Administration, Commerce, Marketing, or any relevant field.

*

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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