International Voice E-commerce Orders

3 days ago


Bengaluru, Karnataka, India JobShop Full time ₹ 32,00,000 - ₹ 45,00,000 per year

Apply Now: C all Zaan MonSat, 10am7pm) or Visit

Work Mode: WFO Bengaluru ( Belandur )

Shifts: US night (rotational offs)

1) International Voice – E-commerce Orders & Returns (US)

CTC: 3.2–4.5 LPA + incentives | Locations: ( Belandur )

About the role: Support global customers on orders, delivery, returns/refunds.

Day-to-day:

  • Answer inbound calls, verify customer & order, share accurate ETAs

  • Initiate replacements/refunds as per policy; create/close tickets in CRM

  • Coordinate with logistics when needed; meet CSAT, AHT, Quality

    Must-haves: Fluent English, patience, basic Excel/CRM familiarity, rotational shifts

    Nice: Prior e-commerce support; multi-queue exposure

    Interview: HR screen comms/ops round offer

    Key Skills: International Voice, E-commerce, Returns, CRM, CSAT, AHT, Bengaluru

  • Call Zaan


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