International Voice E-commerce Orders
4 days ago
Apply Now: C all Zaan MonSat, 10am7pm) or Visit
Work Mode: WFO Bengaluru ( Belandur )
Shifts: US night (rotational offs)
1) International Voice – E-commerce Orders & Returns (US)
CTC: 3.2–4.5 LPA + incentives | Locations: ( Belandur )
About the role: Support global customers on orders, delivery, returns/refunds.
Day-to-day:
Answer inbound calls, verify customer & order, share accurate ETAs
Initiate replacements/refunds as per policy; create/close tickets in CRM
Coordinate with logistics when needed; meet CSAT, AHT, Quality
Must-haves: Fluent English, patience, basic Excel/CRM familiarity, rotational shifts
Nice: Prior e-commerce support; multi-queue exposure
Interview: HR screen comms/ops round offer
Key Skills: International Voice, E-commerce, Returns, CRM, CSAT, AHT, BengaluruCall Zaan
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