E Commerce Operations Associate

6 days ago

Bengaluru, Karnataka, India Akya Retail Full time ₹ 8,00,000 - ₹ 12,00,000 per year

As an Operations Associate, you will be responsible for managing the day-to-day operational flow of our e-commerce business across all platforms and stores (Omnichannel). This includes order management, returns and claims handling, inventory tracking, vendor and logistics coordination, and operational data analysis. Your work will directly contribute to timely deliveries, accurate reporting, and enhanced customer satisfaction.

Role & responsibilities

  • Order Management: Track and manage daily orders across all e-commerce platforms (website, marketplaces, warehouses, and Omni stores).
  • Logistics & Vendor Coordination: Work closely with warehouses, vendors, marketplaces, and logistics partners to ensure timely and accurate order fulfillment and delivery.
  • Returns & Reconciliation: Handle returns, replacements, and refunds efficiently. Manage return order reconciliation across multiple channels.
  • Data Management & Reporting: Maintain accurate operational records, dashboards, and performance reports.
  • Cross-functional Support: Collaborate with marketing, customer service, and finance teams to provide operational data, insights, and support.
  • Process Improvement: Analyze operational data to identify trends, inefficiencies, and opportunities for process optimization.
  • Dispute Resolution: Reconcile and close claims across all channels by addressing discrepancies and coordinating with marketplaces and logistics partners.

Key Skills & Qualifications

  • Bachelors degree in BE/BTech/BCom or related field.
  • 1–2 years of experience in e-commerce operations or logistics (experience with startups preferred).
  • Familiarity with e-commerce platforms such as Shopify, Myntra, Nykaa, and order management tools.
  • Strong analytical, organizational, and problem-solving skills.
  • High attention to detail and ability to multitask effectively.
  • Excellent communication and coordination skills to engage with multiple stakeholders.
  • Proficiency in MS Excel and Google Sheets.

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