International Voice

5 days ago

Bengaluru, Karnataka, India JobShop Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Apply (use on every post): Afreen MonSat, 10am7pm) |

Work Mode: WFO – Bengaluru (Manyata, Bellandur, Whitefield, Electronic City, Koramangala, Bommanahalli, Bannerghatta Rd)

Shifts: US night / UK evening / AU day (rotational offs)

International Voice E-commerce Orders & Returns (US/UK)

CTC: LPA + incentives | Locations: Manyata/Whitefield

About the role: Support global customers on orders, delivery, returns/refunds.

Day-to-day:

  • Answer inbound calls, verify customer & order, share accurate ETAs
  • Initiate replacements/refunds as per policy; create/close tickets in CRM
  • Coordinate with logistics when needed; meet CSAT, AHT, Quality

    Must-haves: Fluent English, patience, basic Excel/CRM familiarity, rotational shifts

    Nice: Prior e-commerce support; multi-queue exposure

    Interview: HR screen comms/ops round offer

    Key Skills: International Voice, E-commerce, Returns, CRM, CSAT, AHT, Bengaluru

Apply (use on every post): Afreen MonSat, 10am–7pm) |

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