Voice & Accent Coach
1 week ago
Responsibilities
● Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to
be able to support external stakeholders of the software platform.
● Assess communication and soft skills in calls and emails in accordance with sampling
plans.
● Assist agents with their grammar, pronunciation, syllable stress, and other skills in the
English language and culture.
● To improve employee performance, offer consistent coaching and criticism.
● Intermittently assist in design and development of training material.
● Create plans of action for the bottom quartile and make sure they advance along the
learning curve.
● Must collaborate with numerous teams and procedures.
● Gather customer feedback and share with our Product, Sales and Marketing team
● Should be ready to work in US shift timing
Skills and Qualifications
● Graduates in any discipline with excellent verbal and written communication skills.
● Min 3 - 4 years experience working as a 'Voice Coach'
● Good analytical, problem-solving and system thinking ability
● Mandatory experience in handling US geography, UK & Australia will be an added
advantage
● Expertise across Accent neutralization, rapport building, listening skill development etc
● Familiar with healthcare Industry will be a plus
● Self-starter and a good team player with the ability to multitask in a high-pressure,
fast-paced environment
Location: Trivandrum
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