
Lead Trainer- Voice
3 days ago
Job Family :
EBO Training (India)
Travel Required :
Clearance Required :
What You Will Do :
- Develop, implement, and monitor training programs within an organization.
- Supervise technical training for staff.
- Conduct orientation sessions.
- Create brochures and training materials.
- Develop multimedia visual aids and presentations.
- Create testing and evaluation processes.
- Prepare and implement training budget.
- Evaluate needs of company and plan training programs accordingly.
- Conduct performance evaluations.
- Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
- Manage staff of classroom facilitators & Provide performance feedback.
- Conduct continuing education training.
- Provide leadership development education.
- Build solid cross-functional relationships.
- Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
- Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
- Assist with the development of strategic plans.
Shall understand and abide by the organizations’s information security policy and protect the confidentiality , integrity and availability of all information assets.
Shall report incidents related to security of information to concerned authorities.
What You Will Need :
Degree / Global Accent Trainer - American Accent
7+ Years’ experience
- To be able to prepare training content.
- To deliver effective quality training.
- To be able to monitor calls and provide feedback to the agents on the floor.
- To inspire trainees and agents to perform better.
- To be able to prepare training content.
- To deliver effective quality training.
- To be able to monitor calls and provide feedback to the agents on the floor.
- To inspire trainees and agents to perform better.
What Would Be Nice To Have :
What We Offer :
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
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