Lead Voice and Accent Trainer

3 days ago

Chennai Kochi Thiruvananthapuram, India Guidehouse Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Lead Voice and Accent Trainer

Roles and Responsibilities.

We are seeking a dynamic and experienced Voice and Accent Trainer with a minimum of five years of experience to enhance the communication skills of our employees. The ideal candidate will focus on neutralizing regional accents and fostering clarity, fluency, and confidence in spoken English. Passion for training and the ability to deliver engaging, impactful sessions are essential for this role.

What You Will Do

  • Conduct voice and accent training sessions for both new hires and existing employees.
  • Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
  • Assist employees with English language development and improvement of communication skills.
  • Coach new hires during pre-process and communication training phases.
  • Support ongoing development through on-floor feedback and refresher sessions.
  • Calibrate with Quality and Operations teams to promote continuous improvement.
  • Customize training content based on individual and team needs.
  • Maintain training records, prepare progress reports, and share insights with stakeholders.
  • Monitor calls and provide feedback to agents on the floor.
  • Stay updated with industry trends and training techniques.
  • Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

What You Will Need

  • Excellent command of the English language, both spoken and written.
  • Strong knowledge of American or neutral accent (as applicable).
  • Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.
  • Proven experience in training delivery, curriculum development, and feedback handling.
  • Exceptional presentation, facilitation, and coaching abilities.
  • Good interpersonal skills and ability to work effectively with diverse teams.
  • Ability to motivate, engage, and coach trainees at various skill levels.
  • Experience with Learning Management Systems (LMS), MS Office, and remote training platforms.
  • Flexibility to work in US shift timings and adapt to changing schedules.
  • Hands-on experience facilitating training sessions tailored to B2B operational workflows.
  • Hands-on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization.
  • Must be a Graduate

What Would Be Nice to Have

  • Certification in Voice and Accent training.
  • Exposure to international voice processes.

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