Lead Trainer

1 day ago

Ambattur Industrial Estate, India Access Healthcare Services Full time

JOB SUMMARY We are seeking a dynamic and experienced Lead Trainer – Voice and Accent Coach to join our Learning & Development team. The ideal candidate will bring over 5 years of experience in the BPO industry, with a strong background in language training, voice and accent coaching, and international calling. This role demands a passionate communicator who can lead training batches, coach client partners, and drive performance improvements through effective feedback and learning interventions. JOB LOCATION: Ambattur Industrial Estate, Chennai Key Responsibilities: Conduct language, voice, and accent training sessions aligned with organizational standards Audit calls and provide structured feedback to improve communication and call handling skills Coach bottom performers and track their progress through customized interventions Design and deliver on-floor coaching and feedback models Create training materials, flyers, and session plans based on call audit insights Support OJT and production ramp-up by monitoring and mentoring learners Maintain detailed records of audits, feedback, coaching, and training sessions Collaborate with operations stakeholders to implement and evaluate training programs Evaluate trainees and report progress to supervisors Interview new hires for language, voice, and accent proficiency Job requirements: Strong command of grammar, pronunciation, vocabulary, and spelling Proficient in feedback mechanisms and coaching methodologies Skilled in creating session plans and training presentations (PPTs) Excellent communication skills – both verbal and written Proficient in MS Office tools Confident in delivering sessions to large audiences Organized, self-motivated, and a team leader Qualifications: Minimum 5 years of experience in international BPO operations At least 3 years of experience in language, voice, and accent training in an international BPO Minimum 2 years of hands-on international calling experience Proven track record of conducting at least 70 training batches Minimum 1 year of experience in call auditing and coaching with a focus on language and call handling Graduate in any discipline Certifications in English language teaching (BEC, CELTA, TESOL) are a plus

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