Process Trainer

10 hours ago

Wagle Estate Thane Maharashtra, India Narith business services private limited Full time ₹ 4,20,000 - ₹ 7,80,000 per year

Must have experience in international BPO as Process trainer

Male female both can apply

(FEMALE PREFERRED)

Urgent Requirement For Process Trainer (International BPO)

Experience:

2-3 years' experience as a process trainer for International Voice Process.

Location:

  • Excellent communication and people management

  • Need to have good presentation skills.

Shifts:

  • Flexible to work in night shift.

Job Description:

  • The Trainer will work with the Process leads to determine and create training and develop best practices related to changes in the process.

  • The key responsibility in this role is on boarding the new people to the voice advisor role. This includes intensive classroom training and the topics covered would be around product, process, culture, cadence and so on. Part of the time is spent in mock calls and feedback sessions.

  • Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.

  • Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.

  • Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.

  • Involve in the hiring process to analyze the candidates on Voice & Accent/ Soft Skills areas.

  • Collate the training results and documentation of the same to present to the senior management weekly/monthly.

  • Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to 90%+

Salary max 65K

CALL HR :

Job Types: Full-time, Walk-In

Pay: ₹45, ₹65,000.00 per month

Experience:

  • POROCESS TRAINER INTERNATIONAL BPO: 2 years (Required)
  • US PROCESS TRAINER (BPO): 2 years (Required)
  • EXCELLENT ENGLISH: 1 year (Required)

Work Location: In person

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