Operational Trainer
13 hours ago
We are seeking an experienced Operational Trainer to join our team in the BPO industry. The ideal candidate will be responsible for developing, implementing and delivering training programs that enhance the skills and performance of our employees. You will work closely with various departments to ensure that training aligns with operational goals and standards.
Key Responsibilities:
- Training & Development: Design and develop comprehensive training materials, including manuals, e-learning modules, and presentations tailored to specific operational needs.
- Conduct Training Sessions: Facilitate engaging training sessions for new hires and existing employees on processes, systems, and best practices.
- Needs Assessment: Collaborate with management to assess training needs and identify skill gaps to improve operational efficiency.
- Performance Monitoring: Evaluate training effectiveness through assessments, feedback, and performance metrics; adjust training programs accordingly.
- Onboarding Support: Assist in the onboarding process for new employees, ensuring they understand company policies, procedures, and tools.
- Continuous Improvement: Stay updated with industry trends and incorporate new training methodologies and technologies to enhance learning experiences.
- Documentation and Reporting: Maintain accurate records of training sessions, participant progress, and outcomes; prepare reports for management review.
Qualifications/Experience:
· Educational Qualifications: Bachelor's degree.
- 2+ years of experience in training and development, preferably in a BPO or customer service environment.
- Strong understanding of BPO operations and industry standards.
- Excellent presentation and facilitation skills.
- Proficiency in training software and Learning Management Systems (LMS).
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
5 days a week / Day Rotational Shift
For more details, feel free to reach out via Call or WhatsApp at
Job Type: Full-time
Pay: ₹30, ₹40,000.00 per month
Benefits:
- Health insurance
Education:
- Bachelor's (Preferred)
Experience:
- Trainer: 1 year (Required)
- Process Trainer: 1 year (Required)
- Product / process training: 1 year (Required)
- Voice & accent: 1 year (Preferred)
Work Location: In person
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