Lead Trainer

4 days ago


Chennai, India Access Healthcare Services Full time

JOB SUMMARY

We are seeking a dynamic and experienced Lead Trainer – Voice and Accent Coach to join our Learning & Development team. The ideal candidate will bring over 5 years of experience in the BPO industry, with a strong background in language training, voice and accent coaching, and international calling. This role demands a passionate communicator who can lead training batches, coach client partners, and drive performance improvements through effective feedback and learning interventions.

JOB LOCATION: Ambattur Industrial Estate, Chennai Key Responsibilities:
  • Conduct language, voice, and accent training sessions aligned with organizational standards

  • Audit calls and provide structured feedback to improve communication and call handling skills

  • Coach bottom performers and track their progress through customized interventions

  • Design and deliver on-floor coaching and feedback models

  • Create training materials, flyers, and session plans based on call audit insights

  • Support OJT and production ramp-up by monitoring and mentoring learners

  • Maintain detailed records of audits, feedback, coaching, and training sessions

  • Collaborate with operations stakeholders to implement and evaluate training programs

  • Evaluate trainees and report progress to supervisors

  • Interview new hires for language, voice, and accent proficiency

Job requirements:
  • Strong command of grammar, pronunciation, vocabulary, and spelling

  • Proficient in feedback mechanisms and coaching methodologies

  • Skilled in creating session plans and training presentations (PPTs)

  • Excellent communication skills – both verbal and written

  • Proficient in MS Office tools

  • Confident in delivering sessions to large audiences

  • Organized, self-motivated, and a team leader

Qualifications:
  • Minimum 5 years of experience in international BPO operations

  • At least 3 years of experience in language, voice, and accent training in an international BPO

  • Minimum 2 years of hands-on international calling experience

  • Proven track record of conducting at least 70 training batches

  • Minimum 1 year of experience in call auditing and coaching with a focus on language and call handling

  • Graduate in any discipline

  • Certifications in English language teaching (BEC, CELTA, TESOL) are a plus


  • Lead Trainer

    2 weeks ago


    Chennai, India AGS Health Full time

    Lead 2 to 3 direct reports responsible for overseeing trainers daily activities, aligning training initiatives with business goals, mentoring trainers, and driving continuous improvement in training delivery, content design, and program effectiveness to meet organizational objectives. Minimum Experience - 3-5 years of experience in training and development,...

  • Lead Trainer

    7 days ago


    Chennai, Tamil Nadu, India AGS Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Lead 2 to 3 direct reports responsible for overseeing trainers daily activities, aligning training initiatives with business goals, mentoring trainers, and driving continuous improvement in training delivery, content design, and program effectiveness to meet organizational objectives.Minimum Experience - 3-5 years of experience in training and development,...

  • Lead Trainer

    2 weeks ago


    Chennai, Tamil Nadu, India Access Healthcare Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionGreetings from Access Healthcare Services,Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from the US, India and the Philippines, and our 27,000+ staff is committed to bringing revenue cycle...

  • Robotics Trainer

    1 week ago


    Chennai, India Rosentiques Full time

    Conduct and lead courses, classes, and programmes related to technology, STEM, and coding - Develop, review, and revise curriculum and training resources for technology and STEM courses, classes, and programmes. - Manage & conduct Train-The-Trainer competency training. - Manage courses, classes, and programmes on the ground as a Lead Trainer. - Direct and...

  • Trainer Manager

    2 weeks ago


    Chennai, India Softlogic Full time

    Trainers Manager to lead and coordinate our team of technical trainers at our institute.Strong background in Multiple core technical domains along with proven leadership and team management skills.Contact Kavya HR

  • Trainer Manager

    7 days ago


    Chennai, Tamil Nadu, India Softlogic Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Trainers Manager to lead and coordinate our team of technical trainers at our institute.Strong background in Multiple core technical domains along with proven leadership and team management skills.Contact Kavya HR

  • Lead Robotics Trainer

    2 weeks ago


    Pallavaram, Chennai, Tamil Nadu, India LMES Academy Pvt. Full time ₹ 4,20,000 per year

    LMES Academy is seeking a proactive and experienced Team Lead to manage a team of 5+ STEM Trainers. The role combines hands-on teaching for students (Grades 1–8) with teamleadership and operational responsibilities. The ideal candidate will have a strong passion for STEM education, excellent organizational skills, and prior experience in teaching and...

  • Trainer Manager

    1 week ago


    Chennai, Tamil Nadu, India Softlogic Systems Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Title: Trainers ManagerLocation: Navalur, ChennaiExperience: 6 - 8 YearsMode: Full-time / Work from OfficeJob Description:We are seeking an experienced and dynamic Trainers Manager to lead and coordinate our team of technical trainers at our institute in Navalur, Chennai. The ideal candidate will have a strong background in Multiple core technical...


  • Chennai, India Hiresquad Resources Full time

    Urgent Openings in Chennai Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 7 LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality...


  • Chennai, India Hiresquad Resources Full time

    Urgent Openings in Chennai Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 7LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality...