Lead Trainer

4 weeks ago

Chennai, India Access Healthcare Services Full time

JOB SUMMARY

We are seeking a dynamic and experienced Lead Trainer – Voice and Accent Coach to join our Learning & Development team. The ideal candidate will bring over 5 years of experience in the BPO industry, with a strong background in language training, voice and accent coaching, and international calling. This role demands a passionate communicator who can lead training batches, coach client partners, and drive performance improvements through effective feedback and learning interventions.

JOB LOCATION: Ambattur Industrial Estate, Chennai Key Responsibilities:

  • Conduct language, voice, and accent training sessions aligned with organizational standards

  • Audit calls and provide structured feedback to improve communication and call handling skills

  • Coach bottom performers and track their progress through customized interventions

  • Design and deliver on-floor coaching and feedback models

  • Create training materials, flyers, and session plans based on call audit insights

  • Support OJT and production ramp-up by monitoring and mentoring learners

  • Maintain detailed records of audits, feedback, coaching, and training sessions

  • Collaborate with operations stakeholders to implement and evaluate training programs

  • Evaluate trainees and report progress to supervisors

  • Interview new hires for language, voice, and accent proficiency

Job requirements:

  • Strong command of grammar, pronunciation, vocabulary, and spelling

  • Proficient in feedback mechanisms and coaching methodologies

  • Skilled in creating session plans and training presentations (PPTs)

  • Excellent communication skills – both verbal and written

  • Proficient in MS Office tools

  • Confident in delivering sessions to large audiences

  • Organized, self-motivated, and a team leader

Qualifications:

  • Minimum 5 years of experience in international BPO operations

  • At least 3 years of experience in language, voice, and accent training in an international BPO

  • Minimum 2 years of hands-on international calling experience

  • Proven track record of conducting at least 70 training batches

  • Minimum 1 year of experience in call auditing and coaching with a focus on language and call handling

  • Graduate in any discipline

  • Certifications in English language teaching (BEC, CELTA, TESOL) are a plus

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