Us Voice Process Officer

10 hours ago


Thiruvananthapuram Kerala, India Neogen Care Full time

**Responsibilities**:

- Answer incoming phone calls in a timely and efficient manner.
- Schedule and coordinate appointments in the practice management system for patients and clinical staff.
- Provide information, directions, and assistance to physicians, patients, their families, and vendors.
- Collaborate with the healthcare team to support patient care needs.
- Demonstrate professionalism, enthusiasm, competence, and friendliness in all interactions.
- Maintain exceptional attention to detail, accuracy, and timeliness.
- Effectively manage multiple tasks and prioritize work.
- Utilize strong communication skills, both verbal and written.
- Employ problem-solving skills to resolve issues and provide creative solutions.
- Show empathy and a strong customer service orientation.
- Be willing to work night shift (9:30 pm to 6:30 AM) from our office at Elippode, Trivandrum.

**Qualification**:

- Bachelor’s degree
- 1-5 years experience in international voice processing.
- Excellent English communication skills (American accent is preferred)

Pay: ₹15,000.00 - ₹30,000.00 per month

Application Question(s):

- Are you located in Trivandrum, Kerala? (On-site role)
- How many years of experience in English Voice Processing?
- Are you comfortable with nightshift (9:30 PM to 6:30 AM) from our office?

Work Location: In person



  • Thiruvananthapuram, Kerala, India Ecorgy Solutions Private Limited Full time

    **About Ecorgy Solutions** Ecorgy Solutions is a rapidly growing healthcare BPO organization based in Trivandrum, India, supporting clients in California, USA. Our mission is to enhance the quality and efficiency of home health services by delivering high-impact administrative and clinical support. We serve as a critical link between healthcare providers...


  • Thiruvananthapuram, Kerala, India Neogen Care Full time

    **Responsibilities**: - Answer incoming phone calls in a timely and efficient manner. - Schedule and coordinate appointments in the practice management system for patients and clinical staff. - Provide information, directions, and assistance to physicians, patients, their families, and vendors. - Collaborate with the healthcare team to support patient care...


  • Thiruvananthapuram, India Ecorgy Solutions Full time

    9:30 PM to 6:30 AM **Job location**:Elippode, Trivandrum, Kerala (WFO)**: **Experience **:1-5 Years of Experience in US Voice Processing**: **Qualification**:Bachelor's Degree & American English Fluency**: *** Responsibilities**: *** ***: - **Answer incoming phone calls in a timely and efficient manner.** ***: - **Schedule and coordinate appointments in...


  • Thiruvananthapuram, Kerala, India Ecorgy Solutions Full time

    **Role Overview**: As a Customer Relationship Officer, you will be the primary point of contact for patients in the United States, handling calls in a professional and empathetic manner. The role requires strong communication skills, customer focus, and the ability to thrive in a fast-paced, night-shift environment. **Key Responsibilities**: - Act as the...


  • Thiruvananthapuram, Kerala, India Ecorgy Solutions Full time

    **About Ecorgy Solutions**: Ecorgy Solutions is a rapidly growing healthcare backend process organization based in Trivandrum, India, supporting clients in California, USA. Our mission is to enhance the quality and efficiency of home health services by delivering high-impact administrative and clinical support. We serve as a critical link between healthcare...


  • Thiruvananthapuram, India Ecorgy Solutions Full time

    At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Client Relations Officers (US Voice) to drive exceptional patient care and elevate our service delivery to the new levels. Elippode, Trivandrum (Work from Office) Answer...


  • Thiruvananthapuram, Kerala, India Ecorgy Solutions Full time

    9:30 PM to 6:30 AM **Job location**:Elippode, Trivandrum**: **Experience**:1-5 years of experience in international telecalling, handling global clients, preferably American clients.**: **Qualification**:Any Bachelor's Degree (mandatory)**:** **Overview**: **Ecorgy Solutions, a US-based healthcare BPO, seeks Client Relationship Officers (US Voice) to manage...


  • Thiruvananthapuram, India Ecorgy Solutions Full time

    Overview: At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Client Relations Officers (US Voice) to drive exceptional patient care and elevate our service delivery to the new levels. Location : Elippode, Trivandrum (Work from...


  • Thiruvananthapuram, India Ecorgy Solutions Full time

    Overview: At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Client Relations Officers (US Voice) to drive exceptional patient care and elevate our service delivery to the new levels. Location : Elippode, Trivandrum (Work from...


  • thiruvananthapuram, India Ecorgy Solutions Full time

    Overview:At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Client Relations Officers (US Voice) to drive exceptional patient care and elevate our service delivery to the new levels.Location : Elippode, Trivandrum (Work from...