Customer Relationship Officers

4 days ago

Thiruvananthapuram Kerala, India Ecorgy Solutions Full time

**Role Overview**:
As a Customer Relationship Officer, you will be the primary point of contact for patients in the United States, handling calls in a professional and empathetic manner. The role requires strong communication skills, customer focus, and the ability to thrive in a fast-paced, night-shift environment.

**Key Responsibilities**:

- Act as the first point of contact for patients, handling inbound and outbound voice calls related to healthcare services.
- Communicate with professionalism, empathy, and clarity to address patient queries and concerns.
- Provide accurate information regarding appointments, medical services, and follow-up procedures.
- Build strong relationships with patients by actively listening and offering effective solutions.
- Coordinate with internal teams to ensure prompt follow-up and resolution of patient concerns.
- Consistently meet or exceed service quality standards and performance benchmarks.

**Skills & Qualifications**:

- Any graduate degree (No standing arrears)
- 0 to 8 years of experience in an international voice process or handling international clients.
- Excellent English communication skills (mandatory)
- Good computer skills (MS Excel, Word, Typing Speed)
- Willing to work in regular night shifts (9:30PM to 6:30AM) from our Trivandrum office (Ellipode location).
- Immediate joiners preferred.
- Age - Below 35

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

Application Deadline: 22/08/2025

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