CRO (Customer Relationship Officer)

3 days ago

Thiruvananthapuram, Kerala, India SIVAJI MOTORS Full time ₹ 1,80,000 - ₹ 3,60,000 per year

The Customer Relationship Officer is responsible for managing and maintaining strong relationships with customers. This role involves addressing customer inquiries, resolving issues, promoting customer satisfaction, and ensuring that the company's services/products meet customer expectations. The CRO works closely with other departments to enhance the overall customer experience and retention.

Key Responsibilities:

  • Customer Interaction & Support:
  • Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback in a professional and timely manner.
  • Provide assistance with product/service information, troubleshooting, and resolving issues.
  • Handle complaints effectively, aiming to resolve them in a way that maintains customer satisfaction.
  • Relationship Building:
  • Develop and maintain strong, long-term relationships with customers.
  • Identify and anticipate customer needs and proactively offer solutions.
  • Provide personalized communication and tailored recommendations based on customer profiles.
  • Account Management:
  • Manage and oversee a portfolio of customer accounts, ensuring satisfaction and engagement.
  • Regularly check in with customers to ensure that services/products continue to meet their needs.
  • Work with customers to understand their long-term goals and how the company can best support them.

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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